At a Glance
- Tasks: Lead a dynamic team, manage store operations, and deliver exceptional customer service.
- Company: Join a leading telecoms brand with an award-winning sales team.
- Benefits: Enjoy competitive salary, monthly commission, exclusive staff discounts, and exciting team incentives.
- Other info: Be part of a supportive culture that values personal and professional growth.
- Why this job: Step into a role with autonomy and clear progression in a fast-paced environment.
- Qualifications: At least one year of management experience and a passion for coaching teams.
The predicted salary is between 30000 - 40000 £ per year.
Shift and schedule: Trading hours are 9 am - 5:30 pm, Monday to Saturday, and 10:30 am - 4:30 pm on Sundays.
This opportunity offers complete autonomy, a defined progression path, and the chance to be part of an award-winning sales team. With industry-leading support and a tailored training platform, this role offers plenty of opportunities for personal and professional growth. Our client is a leading telecoms brand, priding themselves on providing some of the most competitive mobile and broadband contracts and deals on the hottest new phones and accessories.
Are you an experienced Assistant Manager or a Retail/Sales Management professional ready to step into a dynamic new role?
- Monthly commission, paid on performance, with an uncapped structure that rewards results.
- Enjoy exclusive staff discounts on phones, plans, and accessories - plus extended perks for friends and family.
- Regular team incentives, social events, and monthly recognition awards to celebrate wins and keep things fun.
Welcoming customers into the store and setting the tone for a professional, approachable, and customer-first environment. Leading by example on the shop floor - offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer's needs. Managing day-to-day operations, ensuring the team delivers outstanding service and achieves commercial targets. Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions. Overseeing the sales floor - stepping in to support team members, resolve customer queries, and drive performance. Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards. Taking ownership of store presentation, compliance, and cleanliness, ensuring everything's running smoothly behind the scenes. Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results. Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements. Bringing energy, organisation, and initiative, you're the go-to person when things need sorting quickly and effectively.
At least one year of management experience, as this is the client's busiest location. Confident leading from the front - experienced in coaching and motivating teams to smash sales targets. Hands-on and proactive just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance. Positive, solutions-focused attitude driven by hitting goals and creating a brilliant in-store experience.
Whether you're an experienced Assistant Manager or are ready for the next step in your managerial career, this is an incredible opportunity to become a part of an ambitious and successful brand.
Assistant Manager, Complaints in York employer: Priority Recruitment Services
Join a leading telecoms brand in Middlesbrough as an Assistant Manager, Complaints, where you will enjoy a vibrant work culture that prioritises personal and professional growth. With industry-leading support, uncapped commission structures, and exclusive staff discounts, this role offers a unique opportunity to thrive in a dynamic environment while being part of an award-winning sales team. Experience regular team incentives and recognition awards that celebrate your contributions and foster a fun, customer-first atmosphere.
Contact Details:
Priority Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in York
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Priority Recruitment Services, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Priority Recruitment Services!
We think you need these skills to ace Assistant Manager, Complaints in York
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Priority Recruitment Services, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Priority Recruitment Services and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Priority Recruitment Services that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Priority Recruitment Services
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
