At a Glance
- Tasks: Support customers in resolving outstanding balances through calls, emails, and live chat.
- Company: Established financial services organisation with a commitment to high customer service standards.
- Benefits: £26,230 salary, uncapped commission, hybrid work, 25 days leave, and training opportunities.
- Other info: Enjoy flexible shifts and a supportive environment with career growth potential.
- Why this job: Join a dynamic team and make a real difference in customer financial solutions.
- Qualifications: 1 year of call centre experience and strong communication skills required.
The predicted salary is between 26230 - 26230 £ per year.
Location: Staffordshire (Hybrid following probation)
Salary: £26,230 + uncapped commission
Hours: Full-time
We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development.
Benefits as a Contact Centre Agent:
- £26,230 basic salary + uncapped commission
- Hybrid working model (3 days office / 2 days home after successful probation)
- 25 days annual leave plus bank holidays
- Mandatory office shutdown between Christmas and New Year
- Dedicated 2-week training programme
- Flexible shift patterns
- Company pension scheme
- Company sick pay scheme
- Free onsite parking
Key responsibilities as a Contact Centre Agent:
- Handle inbound and outbound customer contact via telephone, email, and live chat
- Collect overdue payments and agree affordable payment plans in line with client instructions
- Assess customer financial circumstances and tailor solutions accordingly
- Maintain a professional, empathetic, and assertive approach in all interactions
- Work collaboratively to achieve individual and team performance targets
- Accurately update internal systems and maintain detailed case notes
- Ensure compliance with regulatory, data protection, and internal policies
Requirements as a Contact Centre Agent:
- Minimum of 1 years call centre experience, including objection handling and negotiation
- Proven customer service experience
- Strong written and verbal communication skills
- Confident IT user with the ability to learn new systems quickly
- Resilient, self-motivated, and target-driven
- Strong negotiation and problem-solving skills
- Positive attitude with strong attention to detail and multitasking ability
Successful candidates will be required to complete relevant background checks prior to employment. Apply today to discuss the role in more detail!
Contact Centre Agent in Stone employer: Priority Recruitment Services
Join a dynamic and supportive team as a Contact Centre Agent in Staffordshire, where you will thrive in a hybrid working environment that promotes work-life balance. With a strong focus on employee development, you will benefit from comprehensive training, flexible shift patterns, and a generous leave policy, all while contributing to a company dedicated to high standards of customer service in the financial services sector. Experience uncapped commission potential and a collaborative culture that values your contributions and encourages professional growth.
Contact Details:
Priority Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Stone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Priority Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Priority Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Agent in Stone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Priority Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at Priority Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Priority Recruitment Services!
How to prepare for a job interview at Priority Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
