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- Tasks: Support vulnerable customers and manage welfare cases with empathy and professionalism.
- Company: Established organisation in the financial services sector with a commitment to high standards.
- Benefits: Competitive salary, 25 days leave, hybrid working, and dedicated training programmes.
- Other info: Join a dynamic team with opportunities for growth and workplace mental health initiatives.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer support, especially with vulnerable individuals.
The predicted salary is between 26230 - 26230 ÂŁ per year.
Location: Staffordshire (Hybrid)
Salary: ÂŁ26,230
Hours: Monday – Friday between 9am-5pm
We are seeking a compassionate, highly organised and proactive Welfare Administrator to join an established organisation operating within the financial services sector. This role offers the opportunity to work within a fast‑paced and rewarding environment, providing vital support to vulnerable customers and ensuring cases are managed with empathy, fairness, and in line with regulatory requirements. The successful candidate will play a key role in identifying vulnerability, coordinating support measures, maintaining accurate records, and acting as a central point of contact for welfare‑related matters. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer care. They offer a supportive and structured working environment with clear expectations and opportunities for development.
Benefits
- ÂŁ26,230 annual salary
- 25 days annual leave plus bank holidays
- Mandatory office shutdown between Christmas and New Year
- Flexible hybrid working model
- Company pension scheme
- Company sick pay scheme
- Eye care vouchers
- Employee benefits platform with discounts and Employee Assistance Programme
- Dedicated training and development programme
- Workplace mental health initiatives
- Free secure onsite parking
Key responsibilities
- Identifying and assessing vulnerable customers in line with company policy and regulatory guidance
- Acting as the main point of contact for welfare‑related cases, providing professional and empathetic support
- Managing vulnerable customer cases from referral through to resolution
- Managing the Welfare Team inbox, triaging and responding to enquiries within service levels
- Handling inbound telephone enquiries from customers, clients, and Enforcement Agents
- Maintaining accurate, up‑to‑date and audit‑ready case records
- Producing regular and ad‑hoc reports on Welfare Team activity and performance
- Monitoring updates to external support services and ensuring internal resources remain accurate
- Communicating welfare‑related updates across the business
- Supporting continuous improvement by identifying opportunities to enhance customer outcomes
- Providing flexible administrative support to the wider administration team
Requirements
- Previous administrative experience, with confidence using Microsoft Office and case management systems
- Minimum of 2 years’ experience working with or supporting vulnerable customers
- Experience in a customer‑facing role, including handling telephone and written enquiries
- Experience within a regulated or compliance‑driven environment is desirable
- Strong organisational skills with the ability to manage multiple priorities effectively
- Excellent attention to detail and accuracy in record keeping and reporting
- Empathetic communication skills with the ability to manage sensitive situations professionally
- Resilient, adaptable, and able to exercise sound judgement in a fast‑paced environment
- Ability to work independently as well as collaboratively within a team
Successful candidates will be required to complete relevant background checks prior to employment. Apply today to discuss the role in more detail!
Administrator employer: Priority Recruitment Services Ltd
Contact Detail:
Priority Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator role, and who knows? They might just have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer care and support for vulnerable customers. We want you to show how your skills align with their mission, so practice answering common questions and think of examples that highlight your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Welfare Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Welfare Administrator role. Highlight your administrative experience, especially any work with vulnerable customers, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping vulnerable customers and your understanding of the financial services sector. Let us see your personality and why you want to join our team.
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple priorities in previous roles. We love candidates who can juggle tasks effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Priority Recruitment Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Welfare Administrator inside out. Familiarise yourself with the key responsibilities and requirements mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Empathy
Since this role involves supporting vulnerable customers, it’s crucial to demonstrate your empathetic communication skills. Prepare examples from your past experiences where you’ve successfully handled sensitive situations. This will showcase your ability to manage cases with compassion and professionalism.
✨Be Organised
As an Administrator, strong organisational skills are a must. During the interview, highlight your ability to manage multiple priorities effectively. You could even mention specific tools or methods you use to stay organised, which will show that you’re proactive and ready for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about their approach to continuous improvement in customer outcomes or how they support their staff's development. It’ll give you valuable insights and leave a positive impression.