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- Tasks: Support vulnerable customers with empathy and manage welfare-related cases effectively.
- Company: Established organisation in the financial services sector with a commitment to high standards.
- Benefits: Competitive salary, 25 days leave, hybrid working, and dedicated training programmes.
- Other info: Join a dynamic team with opportunities for growth and workplace mental health initiatives.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer support, especially with vulnerable individuals.
The predicted salary is between 26230 - 26230 £ per year.
Welfare Administrator Location: Staffordshire (Hybrid) Salary: £26,230 Hours: Monday – Friday between 9am-5pm
We are seeking a compassionate, highly organised and proactive Welfare Administrator to join an established organisation operating within the financial services sector. This role offers the opportunity to work within a fast-paced and rewarding environment, providing vital support to vulnerable customers and ensuring cases are managed with empathy, fairness, and in line with regulatory requirements. The successful candidate will play a key role in identifying vulnerability, coordinating support measures, maintaining accurate records, and acting as a central point of contact for welfare-related matters. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer care. They offer a supportive and structured working environment with clear expectations and opportunities for development.
Benefits
- £26,230 annual salary
- 25 days annual leave plus bank holidays
- Mandatory office shutdown between Christmas and New Year
- Flexible hybrid working model
- Company pension scheme
- Company sick pay scheme
- Eye care vouchers
- Employee benefits platform with discounts and Employee Assistance Programme
- Dedicated training and development programme
- Workplace mental health initiatives
- Free secure onsite parking
Key responsibilities
- Identifying and assessing vulnerable customers in line with company policy and regulatory guidance
- Acting as the main point of contact for welfare-related cases, providing professional and empathetic support
- Managing vulnerable customer cases from referral through to resolution
- Managing the Welfare Team inbox, triaging and responding to enquiries within service levels
- Handling inbound telephone enquiries from customers, clients, and Enforcement Agents
- Maintaining accurate, up-to-date and audit-ready case records
- Producing regular and ad hoc reports on Welfare Team activity and performance
- Monitoring updates to external support services and ensuring internal resources remain accurate
- Communicating welfare-related updates across the business
- Supporting continuous improvement by identifying opportunities to enhance customer outcomes
- Providing flexible administrative support to the wider administration team
Requirements
- Previous administrative experience, with confidence using Microsoft Office and case management systems
- Minimum of 2 years’ experience working with or supporting vulnerable customers
- Experience in a customer-facing role, including handling telephone and written enquiries
- Experience within a regulated or compliance-driven environment is desirable
- Strong organisational skills with the ability to manage multiple priorities effectively
- Excellent attention to detail and accuracy in record keeping and reporting
- Empathetic communication skills with the ability to manage sensitive situations professionally
- Resilient, adaptable, and able to exercise sound judgement in a fast-paced environment
- Ability to work independently as well as collaboratively within a team
Successful candidates will be required to complete relevant background checks prior to employment. Apply today to discuss the role in more detail!
Administrator in Stone) employer: Priority Recruitment LTD
Contact Detail:
Priority Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Stone)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in welfare or financial services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare administration. Think about how you’d handle sensitive situations and show off your empathy and organisational skills. We want to see you shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website for the best chance at landing that Administrator role. We’re all about making connections and helping you find the right fit, so don’t hesitate to reach out if you have questions!
We think you need these skills to ace Administrator in Stone)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with vulnerable customers and administrative skills. We want to see how your background aligns with the role of a Welfare Administrator!
Showcase Your Empathy: Since this role involves supporting vulnerable customers, it’s crucial to demonstrate your empathetic communication skills. Share examples in your application that showcase how you've handled sensitive situations in the past.
Be Detail-Oriented: Attention to detail is key for this position. Ensure your application is free from typos and clearly organised. We appreciate candidates who can maintain accurate records, so let that shine through in your submission!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Priority Recruitment LTD
✨Know Your Stuff
Before the interview, make sure you understand the role of a Welfare Administrator inside out. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves supporting vulnerable customers, it's crucial to demonstrate your empathetic communication skills. Prepare examples from your past experiences where you've successfully handled sensitive situations. This will highlight your ability to manage cases with compassion and professionalism.
✨Be Organised
As an Administrator, strong organisational skills are a must. During the interview, mention how you prioritise tasks and manage multiple responsibilities. You could even bring a planner or a digital tool you use to stay organised, which can impress the interviewers and show your proactive approach.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how they measure success in the Welfare Team. This shows that you're not just interested in the job but also in how you can grow within the organisation.