At a Glance
- Tasks: Support customers with aftersales, manage service bookings, and coordinate repairs.
- Company: Join a growing retail business in the specialist lifestyle sector.
- Benefits: Competitive salary, full training, career development, and free on-site parking.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a supportive team delivering exceptional customer experiences with premium products.
- Qualifications: Customer service or administration experience preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 32833 £ per year.
Are you an organised, customer-focused professional who enjoys delivering outstanding service and keeping things running smoothly behind the scenes? We're recruiting for an Aftersales and Service Advisor to join a successful and growing retail business operating within a specialist lifestyle sector. This is an exciting opportunity to become part of an established and supportive team, working with premium products while playing a key role in delivering an exceptional aftersales experience to customers.
Whether you have previous experience in aftersales, service administration, warranties or a customer service role, or you're looking to develop your career with full training provided, we'd love to hear from you.
The Role
As an Aftersales and Service Advisor, you'll be responsible for supporting customers throughout their aftersales journey, ensuring service bookings, warranty claims and workshop administration are managed efficiently. You'll work closely with customers, the workshop team and external suppliers to deliver a seamless customer experience.
- Managing new and used vehicle warranty claims from start to finish
- Booking vehicles into the workshop for servicing, warranty and habitation work
- Ordering parts required for upcoming workshop jobs
- Liaising with third-party suppliers to coordinate repairs and transport
- Keeping customers updated on the progress of their vehicles
- Assisting with workshop scheduling and time management
- Processing warranty claims accurately using manufacturer systems
- Following up outstanding warranty claims and customer bookings
- Checking warranty parts on arrival to ensure accuracy and condition
- Meeting and greeting customers visiting the service department
- Providing outstanding customer service at every stage of the aftersales process
What We’re Looking For
- Previous administration, customer service or aftersales experience is desirable
- Excellent organisational and time management skills
- Strong communication skills with the ability to build rapport with customers
- Confident using IT systems and learning new software
- A proactive approach with excellent attention to detail
- Ability to prioritise a busy workload and manage multiple tasks
- A positive, team-focused attitude with a willingness to learn
- Professional, customer-focused approach at all times
What’s On Offer
- £27,000-£30,000 basic salary DOE
- Full training provided
- Supportive and friendly team environment
- Career development opportunities
- Company pension
- Free on-site parking
- Opportunity to work with premium products in a growing business
Working Hours
Monday to Friday, 9:00am – 5:00pm (37.5 hours per week). Some Saturday working will be required, with either overtime paid or time off in lieu.
If you enjoy delivering excellent customer service, thrive in a fast-paced environment and want to join a business where your contribution is valued, we'd love to hear from you. Apply today with your CV.
Aftersales and Service Advisor in London employer: Priority Recruitment LTD
As a Female Support Worker in Camberley, you will join a compassionate team dedicated to making a positive impact in the lives of individuals. Our supportive work culture fosters personal and professional growth, offering flexible part-time hours that allow for a healthy work-life balance. With competitive pay rates and a commitment to employee development, we provide a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales and Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Priority Recruitment LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Priority Recruitment LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales and Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Priority Recruitment LTD:Your cover letter is your chance to shine! Tell us why you want to work at Priority Recruitment LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Priority Recruitment LTD!
How to prepare for a job interview at Priority Recruitment LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
