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- Tasks: Engage with customers over the phone to manage payments and resolve queries.
- Company: Join a growing contact centre team focused on customer support and financial solutions.
- Benefits: Earn a competitive salary with commission opportunities and a supportive work environment.
- Why this job: Make a real impact by helping customers navigate their financial challenges while developing your communication skills.
- Qualifications: 2 years of customer service or contact centre experience preferred; strong communication skills required.
- Other info: Full-time role with a permanent contract in Redditch, perfect for motivated individuals.
The predicted salary is between 22308 - 23999 £ per year.
Collections Agent Pay: £22,308 – £23,999 (depending on experience) + Commission. OTE £28-£32k Job Type: Full-time 37.5 hours, Permanent Location: Redditch Due to expansion, my client is looking to recruit Telephone Collection agents to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you! Key responsibilities as a Telephone Collections agent: Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf. Occasional outbound calls to those who have failed to make payment / contact. Occasionally negotiating with customers on live chats. Taking payments. Completing basic affordability checks and income and expenditures forms Negotiating payment arrangements where a customer cannot pay in full Identify vulnerable customers Sign-post customers with financial difficulties to non-profit debt advice agencies Deal with customer queries and handle disputes Update accounts and ensure all notes are correct on our systems Skills needed as a Telephone Collections Agent: Customer service or contact centre experience (2 years preferred) Excellent communication skills able to interact effectively at all levels Able to work in a fast-paced environmen…
Telephone Collections Agent employer: Priority Recruitment Careers
Contact Detail:
Priority Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collections Agent
✨Tip Number 1
Familiarize yourself with common debt collection practices and regulations. Understanding the legal framework will not only help you in your role but also demonstrate your commitment to ethical practices during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Role-playing different scenarios can prepare you for handling various customer interactions, especially when negotiating payment arrangements.
✨Tip Number 3
Research the company and its clients thoroughly. Knowing their values and the types of customers they serve will allow you to tailor your responses and show that you are genuinely interested in the position.
✨Tip Number 4
Highlight your experience in customer service or contact centers during the interview. Be ready to share specific examples of how you've successfully handled difficult situations or resolved disputes in the past.
We think you need these skills to ace Telephone Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or contact centers. Emphasize your communication skills and any previous roles that involved negotiation or handling disputes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific examples of how you've successfully managed customer interactions and resolved issues in the past.
Highlight Key Skills: In your application, clearly outline your ability to work in a fast-paced environment and your experience with financial negotiations. This will demonstrate that you understand the demands of the Telephone Collections Agent role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Priority Recruitment Careers
✨Showcase Your Communication Skills
As a Telephone Collections Agent, strong communication is key. Be prepared to demonstrate your ability to engage and influence during the interview. Practice clear and concise responses, and consider role-playing common scenarios you might encounter in the role.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service or contact center experience. Share specific examples of how you've successfully handled difficult conversations or resolved disputes, as this will show your capability in a fast-paced environment.
✨Demonstrate Empathy and Understanding
Since you'll be dealing with customers who may be in financial distress, it's important to convey empathy. Prepare to discuss how you would identify vulnerable customers and how you would approach sensitive conversations with care and respect.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to negotiating payment arrangements and handling customer queries. Think about how you would conduct affordability checks and what steps you would take if a customer cannot pay in full. This preparation will help you feel more confident during the interview.
