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- Tasks: Lead international operations and optimise processes for a growing e-commerce company.
- Company: Join a rapidly expanding e-commerce firm specialising in personalised gifting across Europe and the U.S.
- Benefits: Enjoy competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by creating unforgettable moments for customers while driving operational excellence.
- Qualifications: Experience in operations leadership, supply chain management, and international markets is essential.
- Other info: Opportunity to work with innovative technology and mentor a high-performing team.
The predicted salary is between 43200 - 72000 £ per year.
About Us: We are a rapidly expanding e-commerce company specializing in personalized gifting, delivering joy to customers across Europe and the U.S. Our mission is to create unforgettable moments with unique, customizable products. To drive our growth and operational excellence, we’re seeking an experienced and visionary Director of Operations to lead our international operations, optimize processes, and ensure world-class customer satisfaction. The Role: As Director of Operations, you’ll oversee and improve the end-to-end operational framework, from supply chain and fulfillment to customer experience. You’ll work closely with international partners and cross-functional teams to expand into new markets, refine workflows, and deliver exceptional quality. With a focus on scalability and efficiency, you’ll ensure our global operations support the company’s ambitious growth goals. Key Responsibilities: Strategic Leadership & International Expansion Develop and execute operational strategies to drive growth in Europe and the U.S. markets. Spearhead international expansion efforts, including market entry plans and operational model optimization. Oversee the launch of new product ranges, ensuring alignment with fulfillment partners and operational readiness. Support negotiations for pricing and strategic price planning with partners and operations teams. Operations Management Manage relationships with international fulfillment partners and 3PL providers to ensure SLA adherence and efficient delivery. Coordinate and automate multiple manufacturing facilities worldwide, scaling logistics into new geographies. Optimize supply chain processes, from procurement and inventory management to delivery, ensuring seamless operations during peak periods like Black Friday and Christmas. Design and implement systems for operational and logistical efficiency, working closely with technology teams to develop additional tools. Process Improvement & Data-Driven Analytics Leverage automation, dashboards, and data-driven insights to monitor performance and streamline workflows. Develop and install control processes to enhance visibility and efficiency across worldwide logistics operations. Improve stock forecasting accuracy and supply chain workflows to ensure cost-effectiveness and scalability. Proactively monitor KPIs and implement corrective measures to address performance gaps. Customer Experience Excellence Collaborate with customer service and tech teams to ensure seamless multilingual support and a smooth customer journey. Use customer feedback to improve product quality, delivery processes, and overall customer satisfaction. Team Leadership & Development Recruit, train, and onboard operational staff, fostering a culture of accountability, collaboration, and innovation. Lead and inspire a high-performing team across multiple regions, mentoring junior staff to support their growth and ensure strong performance. Coordinate resources, both in-house and remote, to ensure full 360-degree visibility and efficient operations. Compliance & Risk Management Ensure compliance with regional regulations, including GDPR, import/export, and labor laws. Develop and implement risk mitigation strategies to safeguard business continuity. Regularly visit international facilities, meeting with partners and stakeholders to ensure alignment and operational excellence. Technical & Analytical Expertise Be highly analytical and technically minded, with a focus on efficiency, cost-effectiveness, and process engineering. Implement process discipline and oversight to maintain high standards of operational performance. Qualifications: Proven experience in operations leadership, preferably in e-commerce or FMCG. Strong expertise in supply chain management, logistics, and fulfillment in a B2C context. Experience managing international markets, particularly in Europe and the U.S., with familiarity working across multiple time zones. Exceptional project management, analytical, and problem-solving skills. Proficiency with e-commerce platforms, ERP systems, and data analytics tools. Outstanding communication and leadership abilities, with a track record of managing cross-functional teams and external partners. Knowledge of personalization or custom manufacturing is a plus. Why Join Us? Be part of a company that creates meaningful moments for customers worldwide. Work in a fast-paced, innovative environment with exciting growth opportunities. Competitive salary and benefits package. #J-18808-Ljbffr
Contact Detail:
Printerpix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations - International E-commerce
✨Tip Number 1
Familiarise yourself with the latest trends in international e-commerce, especially in personalised gifting. Understanding market dynamics and customer preferences in Europe and the U.S. will help you demonstrate your strategic vision during discussions.
✨Tip Number 2
Network with professionals in the e-commerce and operations sectors. Attend industry events or webinars to connect with potential colleagues and partners, which can provide insights into operational challenges and opportunities in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised supply chain processes or improved customer satisfaction in previous roles. Being able to share measurable outcomes will showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Research StudySmarter's values and mission to align your vision with ours. Demonstrating a genuine interest in our company culture and goals will set you apart as a candidate who is not only qualified but also passionate about contributing to our success.
We think you need these skills to ace Director of Operations - International E-commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, particularly in e-commerce or FMCG. Emphasise your expertise in supply chain management and any international market experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for the role. Discuss how your strategic leadership can drive growth and operational excellence, and mention specific examples of past successes in similar positions.
Highlight Data-Driven Achievements: In your application, include quantifiable achievements related to process improvement and data analytics. This could be improvements in KPIs, cost savings, or successful project completions that demonstrate your analytical skills.
Showcase Leadership Skills: Illustrate your team leadership abilities by providing examples of how you've recruited, trained, and developed teams in previous roles. Mention any initiatives you led that fostered a culture of collaboration and innovation.
How to prepare for a job interview at Printerpix
✨Showcase Your Strategic Vision
As a Director of Operations, it's crucial to demonstrate your ability to develop and execute operational strategies. Prepare examples of how you've successfully driven growth in previous roles, particularly in international markets.
✨Highlight Your Data-Driven Approach
Be ready to discuss how you leverage data analytics to optimise supply chain processes and improve performance. Share specific instances where your analytical skills led to significant operational improvements.
✨Emphasise Team Leadership Skills
This role requires strong leadership abilities. Prepare to talk about your experience in recruiting, training, and mentoring teams, especially in a multicultural environment. Highlight how you've fostered a culture of collaboration and innovation.
✨Demonstrate Compliance Knowledge
Understanding compliance with regional regulations is key for this position. Be prepared to discuss your experience with GDPR, import/export laws, and risk management strategies that ensure business continuity.
