Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service operations and inspire a multilingual team to deliver exceptional experiences.
- Company: Join Printerpix, a fast-growing e-commerce brand creating personalised photo gifts that spread joy.
- Benefits: Enjoy career growth opportunities, remote work options, and a vibrant team culture.
- Why this job: Make a real impact in a dynamic environment while innovating customer service strategies.
- Qualifications: 5+ years in B2C operations, leadership skills, and proficiency in CRM tools required.
- Other info: Ideal for those passionate about customer experience and eager to drive operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
At Printerpix, we bring joy through personalized photo gifts that turn cherished memories into unforgettable keepsakes. From custom blankets to photobooks, we’re a fast-growing e-commerce brand dedicated to creating smiles and spreading happiness across the UK, Europe, and beyond. As we continue to expand our markets and innovate our offerings, we’re looking for talented individuals who thrive in a dynamic, fast-paced environment. This is your opportunity to join a company that values innovation, responsibility, and career growth.
Who You Are:
You’re a motivated leader passionate about delivering exceptional customer experiences. With a knack for inspiring teams and implementing solutions, you excel in a dynamic, data-driven environment. At Printerpix, we offer you the chance to grow your career, lead a high-performing team, and make a real impact.
Your Role:
As our Customer Service Manager, you’ll lead our customer service operations, ensuring flawless service delivery across all channels, including live chat, email, and phone. Overseeing a remote, multilingual team, you’ll implement strategies to enhance efficiency, elevate customer satisfaction, and drive operational excellence.
Key Responsibilities:
- Recruit, onboard, and train Customer Service Representatives (CSRs) and remote leadership staff.
- Coach and inspire a high-performing, multilingual team to meet and exceed performance goals.
- Conduct performance reviews, implement improvement plans, and foster a culture of growth and accountability.
- Monitor daily performance of remote CSRs and ensure adherence to SLAs.
- Develop and implement efficient processes to handle high volumes during peak seasons, like Black Friday and Christmas.
- Introduce AI-driven tools to optimize customer engagement and service quality.
- Install training programs and oversee continuous improvements in service operations.
- Select and implement customer service technologies for enhanced visibility and oversight.
- Leverage data analytics to identify trends, improve KPIs, and optimize workflows.
- Ensure exceptional customer interactions through all communication channels.
- Respond to customer complaints, oversee chargeback processing, and manage escalations.
- Collaborate with operations, logistics, and technology teams to deliver seamless customer experiences.
- Develop and execute strategies to manage high-contact volumes during peak periods.
- Implement procedures to ensure smooth operations in high-pressure situations.
- Screen, select, and onboard new remote partners to scale operations.
- Introduce continual growth strategies that enhance efficiency and customer satisfaction.
- Liaise with cross-functional teams to align customer service with company goals.
What You’ll Bring:
- Experience: 5+ years in a B2C operations role, ideally in e-commerce or retail.
- Leadership: Proven ability to manage, motivate, and inspire diverse teams.
- Technical Skills: Proficiency in CRM tools, AI-driven solutions, and call center metrics.
- Analytical Mindset: Strong data analysis skills to identify trends and implement solutions.
- Adaptability: Ability to juggle multiple priorities in a fast-paced environment.
- Education: Degree preferred but not essential with relevant experience.
Why Join Printerpix?
- Be part of a fast-paced, high-growth e-commerce company.
- Lead a dynamic, innovative team in creating unforgettable customer experiences.
- Enjoy opportunities for career development and advancement.
- Make a tangible impact in a company that values innovation, passion, and teamwork.
Customer Service Manager - International E-commerce employer: Printerpix
Contact Detail:
Printerpix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - International E-commerce
✨Tip Number 1
Familiarise yourself with the e-commerce landscape, especially in personalised products. Understanding current trends and customer preferences can help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. Highlighting your ability to inspire and motivate will resonate well with us.
✨Tip Number 3
Be ready to discuss your experience with data analytics. Prepare to explain how you've used data to improve customer service metrics and operational efficiency in previous roles.
✨Tip Number 4
Research AI-driven customer service tools and be prepared to discuss how you would implement them to enhance customer engagement. This shows your forward-thinking approach and adaptability.
We think you need these skills to ace Customer Service Manager - International E-commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in e-commerce. Use specific examples that demonstrate your leadership skills and ability to inspire teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention how your background aligns with Printerpix's values and the specific responsibilities of the Customer Service Manager role.
Highlight Technical Skills: Emphasise your proficiency in CRM tools and any AI-driven solutions you've implemented in previous roles. This will show that you are well-equipped to handle the technical aspects of the position.
Showcase Analytical Mindset: Include examples of how you've used data analysis to improve customer service metrics in past positions. This will demonstrate your ability to leverage data analytics as mentioned in the job description.
How to prepare for a job interview at Printerpix
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed diverse teams in the past, focusing on your coaching techniques and how you foster a culture of growth.
✨Highlight Your Data-Driven Approach
Printerpix values an analytical mindset. Be ready to discuss how you've used data analytics to identify trends and improve customer service KPIs. Share specific instances where your insights led to operational improvements.
✨Demonstrate Adaptability
In a fast-paced environment like Printerpix, adaptability is key. Prepare to discuss situations where you've successfully juggled multiple priorities or adapted to sudden changes, especially during peak seasons.
✨Familiarise Yourself with Relevant Technologies
Proficiency in CRM tools and AI-driven solutions is essential for this role. Research the latest customer service technologies and be prepared to discuss how you've implemented or utilised these tools to enhance service delivery.
