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- Tasks: Engage with customers daily, resolving queries and ensuring satisfaction.
- Company: Join Printed.com, a leading online print shop with a vibrant team.
- Benefits: Enjoy 22 days holiday, staff discounts, and career growth opportunities.
- Other info: Be part of a passionate team where your contributions truly matter.
- Why this job: Kickstart your career in a supportive environment with rapid advancement.
- Qualifications: Strong communication skills and the ability to multitask in a fast-paced setting.
The predicted salary is between 22000 - 26000 £ per year.
We are Printed.com, one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At Printed.com, our Customer Service (CS) team isn't just a department—it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Responsibilities
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills
- Demonstrate good telephone manner, understanding and empathy skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25 with service, plus 8 days bank holidays
- Staff discounts
Customer Services Advisor in Northumberland employer: Printed.com
Contact Detail:
Printed.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Northumberland
✨Tip Number 1
Get to know Printed.com! Research the company, its values, and its products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their passionate team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to demonstrate a good telephone manner and empathy. Role-play with friends or family to get comfortable handling different customer scenarios.
✨Tip Number 3
Be proactive! If you have questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your eagerness to join the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and ready to embrace the innovative spirit of Printed.com.
We think you need these skills to ace Customer Services Advisor in Northumberland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you're genuinely excited about helping customers and being part of our vibrant team at Printed.com.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We love seeing candidates who take the time to connect their background to what we do here at Printed.com.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we're looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Printed.com
✨Know the Company Inside Out
Before your interview, take some time to research Printed.com. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their passionate team.
✨Showcase Your Customer Service Skills
As a Customer Services Advisor, you'll be the face of the company. Prepare examples from your past experiences where you've dealt with customers, resolved issues, or gone above and beyond. Highlight your empathy and problem-solving skills, as these are crucial for the role.
✨Demonstrate Your Ability to Multi-task
In a fast-paced environment like Printed.com, being able to juggle multiple tasks is key. Think of scenarios where you've successfully managed several responsibilities at once. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about career progression opportunities within the CS team or how they handle customer feedback.