Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers daily, resolving queries and ensuring satisfaction.
- Company: Join Printed.com, a leading online print shop in the UK, passionate about creativity and innovation.
- Benefits: Enjoy hybrid work, 22 days holiday, staff discounts, and fun perks like street food days!
- Why this job: Kickstart your career in a supportive environment with rapid advancement opportunities.
- Qualifications: Strong communication skills, attention to detail, and ability to thrive in a fast-paced setting.
- Other info: Be part of a dynamic team where your ideas can shine and grow!
The predicted salary is between 19500 - 29500 ÂŁ per year.
We are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast‑paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington.
At Printed.com, our Customer Service (CS) team isn\’t just a department—it\’s the heart of our organisation. Often dubbed our \”pot of gold,\” the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Responsibilities
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills
- Demonstrate good telephone manner, understanding and empathy skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi‑task
Benefits
- 22 days holiday rising to 25
- Staff discounts & Friends and Family discounts
- Breakfast and drinks provided
- Charity day per annum supported
- Summer and Christmas Parties
- Street food days
- Access to Perkbox portal
#J-18808-Ljbffr
Customer Service Advisor employer: Printed.com
Contact Detail:
Printed.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Printed.com's products and services. Understanding what we offer will not only help you answer customer queries effectively but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Demonstrate your passion for customer service by sharing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to providing excellent service, which is crucial for our team.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by discussing any relevant experiences where you successfully managed multiple tasks or handled high-pressure situations. This will resonate well with our dynamic team culture.
✨Tip Number 4
Engage with us on social media platforms. Commenting on our posts or sharing your thoughts about our products can demonstrate your interest in the company and help you stand out as a proactive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Printed.com's culture and values. Highlight your enthusiasm for creativity and innovation in your application, as these are key aspects of their team.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Emphasise your ability to handle complaints, multi-task, and work in a fast-paced environment, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the printing industry. Mention specific examples of how you've dealt with customer issues effectively in the past.
Prepare for Potential Questions: Think about common interview questions related to customer service, such as how you would handle a difficult customer or a complaint. Prepare thoughtful responses that demonstrate your problem-solving skills and empathy.
How to prepare for a job interview at Printed.com
✨Show Your Passion for Customer Service
Printed.com values enthusiasm and passion in their Customer Service team. Be sure to express your genuine interest in helping customers and share any relevant experiences that highlight your dedication to providing excellent service.
✨Demonstrate Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to handle complaints and issues efficiently. Prepare examples of how you've successfully resolved customer problems in the past, showcasing your ability to think on your feet and find solutions quickly.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to discuss how you would handle various customer interactions, including phone calls, emails, and social media.
✨Emphasise Your Adaptability
Printed.com operates in a fast-paced environment, so it's important to demonstrate your ability to adapt to changing situations. Share examples of how you've successfully managed multiple tasks or adjusted to new challenges in previous roles.