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- Tasks: Assist customers with inquiries and resolve issues in a friendly manner.
- Company: Join Printed.com, a leading online print shop with a creative team.
- Benefits: Enjoy 22 days holiday, staff discounts, and fun company events.
- Other info: Be part of a passionate team where your growth is a priority.
- Why this job: Kickstart your career in a supportive environment with rapid advancement opportunities.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced setting.
The predicted salary is between 22000 - 26000 £ per year.
We are Printed.com, one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At Printed.com, our Customer Service (CS) team isn't just a department—it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Responsibilities
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills
- Demonstrate good telephone manner, understanding and empathy skills
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25 with service, plus 8 days bank holidays
- Staff discounts & Friends and Family discounts on print
- Cycle to work scheme, Home & Tech Scheme and EV scheme
- Breakfast and drinks provided
- Summer and Christmas Parties
- Street food days
- Access to Perkbox and Employee Assistance Programmes
- Enhanced parental leave
- Employee referral scheme
Customer Services Advisor in Cramlington employer: Printed.com
Contact Detail:
Printed.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Cramlington
✨Tip Number 1
Get to know the company! Before your interview, dive into Printed.com’s mission and values. Show us that you’re not just another candidate but someone who genuinely cares about our passion for printing and customer service.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll be chatting with customers all day. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. We love candidates who can think on their feet and keep our customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Printed.com. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor in Cramlington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you're genuinely excited about helping customers and being part of our vibrant team at Printed.com.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your ability to handle customer queries and work in a fast-paced environment—this will really catch our eye!
Be Professional Yet Friendly: Remember, we're looking for someone who can communicate effectively with our customers. Use a friendly tone in your written application, but keep it professional. Show us you can balance warmth with professionalism—it's key in customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Printed.com!
How to prepare for a job interview at Printed.com
✨Know the Company Inside Out
Before your interview, take some time to research Printed.com. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their passionate team.
✨Showcase Your Customer Service Skills
As a Customer Services Advisor, you'll be the face of the company. Prepare examples from your past experiences where you've dealt with customers, resolved issues, or gone above and beyond. Highlight your empathy and problem-solving skills, as these are crucial for the role.
✨Demonstrate Your Ability to Multi-task
In a fast-paced environment like Printed.com, being able to juggle multiple tasks is key. Think of scenarios where you've successfully managed several responsibilities at once. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how success is measured in the Customer Service team. This shows that you're not just interested in the job, but also in how you can contribute to the company's future.