At a Glance
- Tasks: Help customers with their printing needs and resolve issues quickly.
- Company: Join a passionate team in a forward-thinking printing business.
- Benefits: Enjoy 22 days holiday, staff discounts, and fun company events.
- Other info: Work from home with a vibrant team culture.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Enthusiasm and good communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. Our Customer Service (CS) team isn't just a department—it’s the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement.
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes.
- Tracking deliveries with courier service and recording relevant information.
- Managing returned jobs via courier service.
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media.
- Demonstrate good telephone manner, understanding and empathy skills.
Benefits include:
- 22 days holiday rising to 25.
- Staff discounts & Friends and Family discounts.
- Charity day per annum supported.
- Summer and Christmas Parties.
- Street food days.
Locations
Customer Service Advisor - Work from Home - Immediate Start! in Cramlington, Northumberland employer: Printed.com
Join a vibrant and innovative team as a Customer Service Advisor, where your passion for helping others will be valued and rewarded. With a strong focus on employee growth, our Cramlington location offers abundant opportunities for career advancement, alongside generous benefits such as 22 days holiday, staff discounts, and exciting social events. Experience a supportive work culture that encourages creativity and collaboration, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from Home - Immediate Start! in Cramlington, Northumberland
✨Tip Number 1
Get to know the company! Before your interview, dive into their website and social media. Understand their mission and values, especially how they approach customer service. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations in the role.
✨Tip Number 3
Show your passion! When you talk about your experiences, highlight your enthusiasm for helping customers and solving problems. Let them see that you're not just looking for a job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Advisor - Work from Home - Immediate Start! in Cramlington, Northumberland
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service in your application. Share experiences where you've gone above and beyond to help someone, as we love a good story about making customers happy!
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with our mission of creativity and innovation in customer service.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Printed.com
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission, values, and recent projects. Understanding their focus on creativity and innovation will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Showcase Your Passion for Customer Service
During the interview, share specific examples of how you've gone above and beyond for customers in the past. Highlight your empathy skills and good telephone manner, as these are crucial for the role. Make it clear that you genuinely care about helping customers.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face, such as handling complaints or processing refunds. Be ready to discuss how you would approach these situations, demonstrating your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for career advancement, or how they measure success in the Customer Service team. This shows your enthusiasm and interest in being part of their 'pot of gold'.
