At a Glance
- Tasks: Engage with customers daily, resolving queries and ensuring satisfaction.
- Company: Join Printed.com, a leading online print shop with a vibrant team.
- Benefits: Enjoy 22 days holiday, staff discounts, and fun events like summer parties.
- Other info: Fast-paced role with a chance to grow into various departments.
- Why this job: Kickstart your career in a supportive environment with rapid advancement opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
We are Printed.com, one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At Printed.com, our Customer Service (CS) team isn't just a department—it’s the heart of our organisation. Often dubbed our pot of gold, the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Requirements
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills:
- Demonstrate good telephone manner, understanding and empathy skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25
- Staff discounts & Friends and Family discounts
- Breakfast and drinks provided
- Charity day per annum supported
- Summer and Christmas Parties
- Street food days
- Access to Perkbox portal
Locations
Customer Service Advisor (Hiring Immediately) in Cramlington, Northumberland employer: Printed.com
At Printed.com, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Cramlington where creativity and innovation thrive. Our Customer Service team is not just a starting point but a launchpad for career advancement, with many employees progressing to new roles within just a year. With generous benefits like increasing holiday entitlement, staff discounts, and a supportive environment that fosters personal growth, we are dedicated to ensuring our team members feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Hiring Immediately) in Cramlington, Northumberland
✨Tip Number 1
Get to know the company! Before your interview, dive into Printed.com’s mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their passionate crew.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or tricky situations. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the team, let your passion for helping customers shine through. A positive attitude can go a long way in making a great impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Advisor (Hiring Immediately) in Cramlington, Northumberland
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping our customers and being part of the Printed.com team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've dealt with customers in the past, as this will show us that you understand what it takes to thrive in our fast-paced environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Advisor role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re keen to join our team at Printed.com.
How to prepare for a job interview at Printed.com
✨Know the Company Inside Out
Before your interview, take some time to research Printed.com. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you dealt with customers effectively. Highlight your ability to handle complaints, provide solutions, and maintain a positive attitude. This is crucial for a role that’s at the heart of the organisation.
✨Demonstrate Your Ability to Multi-task
In a fast-paced environment like Printed.com, being able to juggle multiple tasks is key. Be ready to discuss how you've successfully managed competing priorities in previous roles, and maybe even share a story or two about it.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how success is measured in the Customer Service team. This shows you’re not just interested in the job, but also in your future within the company.
