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- Tasks: Manage daily operations, arrange deliveries, and handle customer enquiries.
- Company: Join Prinova, a global leader in ingredient solutions with a commitment to innovation.
- Benefits: Enjoy personal growth, health cash plan, and subsidised gym membership.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Fluency in English and French, experience with key accounts and ERP systems.
- Other info: Hybrid work model with opportunities for training and development.
The predicted salary is between 28800 - 48000 £ per year.
All candidates should read the following job description and information carefully before applying.
Hybrid - 2 Office days, Central London
We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world’s best-known food, beverage, and nutrition brands. Our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers.
This team is responsible for managing the daily business operations, including warehouses, deliveries to customers, and demand planning.
What’s in it for you?
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
What to expect?
- Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
- Liaison with customers, warehouses, and carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions
- Invoicing customers promptly, with correct VAT calculated
- Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required
- Monthly stock reconciliations and handling follow-on enquiries from the finance department
- Handling non-conformances
- Occasional on-site inspection of warehouses
- Processing charges invoices from warehouses, forwarders, and other suppliers
- Project work
- When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences
Does this sound like you?
- Fluency in English and French is required
- Experience in handling key accounts
- Experience with any ERP system
- Proficiency in MS Office applications
- Outstanding business communication skills, both written and verbal
- Commitment to customer service (both internal and external)
- Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows
Interested? We would love to hear from you. Submit your CV by clicking Apply.
Customer Care Associate - French Speaker in Essex employer: Prinova Global
Contact Detail:
Prinova Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate - French Speaker in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Prinova. Understand their products and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires fluency in both English and French, brush up on your language skills. Try role-playing common customer service scenarios in French to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Prinova family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Associate - French Speaker in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Associate role. Highlight your fluency in French and any relevant experience with key accounts or ERP systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for Prinova. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application showcases your business communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Prinova!
How to prepare for a job interview at Prinova Global
✨Brush Up on Your French
Since fluency in French is a must for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with Prinova’s products and services. Understanding their ingredient distribution and manufacturing solutions will help you answer questions more effectively and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your commitment to customer service. Think of specific situations where you handled complaints or enquiries successfully, as this will demonstrate your suitability for the role.
✨Get Comfortable with ERP Systems
Since experience with an ERP system is required, brush up on any relevant software you’ve used in the past. Be ready to discuss how you’ve utilised these systems to manage operations or improve efficiency in previous roles.
