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- Tasks: Manage daily operations, arrange deliveries, and handle customer enquiries.
- Company: Join Prinova, a leading global supplier in the food and nutrition industry.
- Benefits: Enjoy personal growth, health cash plan, and subsidised gym membership.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Fluency in English and French, with experience in customer service and ERP systems.
- Other info: Hybrid work model with opportunities for training and development.
The predicted salary is between 36000 - 60000 £ per year.
All candidates should read the following job description and information carefully before applying.
Hybrid - 2 Office days, Central London
Unlock your potential with Prinova. We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.
This team is responsible for managing the daily business operations, including warehouses, deliveries to customers, and demand planning.
What’s in it for you?
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
What to expect?
- Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
- Liaison with customers, warehouses, and carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions
- Invoicing customers promptly, with correct VAT calculated
- Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required
- Monthly stock reconciliations and handling follow-on enquiries from the finance department
- Handling non-conformances
- Occasional on-site inspection of warehouses
- Processing charges invoices from warehouses, forwarders, and other suppliers
- Project work
- When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences
Does this sound like you?
- Fluency in English and French is required
- Experience in handling key accounts
- Experience with any ERP system
- Proficiency in MS Office applications
- Outstanding business communication skills, both written and verbal
- Commitment to customer service (both internal and external)
- Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows
Interested? We would love to hear from you. Submit your CV by clicking Apply.
Customer Care Associate - French Speaker in Basildon employer: Prinova Global
Contact Detail:
Prinova Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate - French Speaker in Basildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Prinova. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires fluency in both English and French, brush up on your language skills. Try role-playing common customer service scenarios in French to feel more confident during the interview.
✨Tip Number 3
Show off your communication skills! In customer care, how you communicate is key. Be ready to share examples of how you've handled customer inquiries or complaints in the past, highlighting your problem-solving abilities and commitment to excellent service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the Customer Care Associate role!
We think you need these skills to ace Customer Care Associate - French Speaker in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Care Associate role. Highlight your experience with customer service, especially in handling key accounts, and don’t forget to mention your fluency in French!
Show Off Your Skills: We want to see your outstanding business communication skills! Use clear and concise language in your application, and if you have experience with ERP systems or MS Office, make it pop in your CV.
Be Personable: Don’t just list your qualifications; let your personality shine through! We love candidates who show enthusiasm for a fast-paced environment, so share a bit about why you’re excited about this role.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy, and we’ll get your application right into our system for review!
How to prepare for a job interview at Prinova Global
✨Brush Up on Your French
Since fluency in French is a must for this role, make sure to practice your language skills before the interview. Prepare to answer questions in French and even consider doing a mock interview with a friend to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with Prinova's mission, values, and the services they offer. Understanding their position in the industry will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled complaints or enquiries effectively, as this role heavily relies on outstanding communication and problem-solving skills.
✨Get Comfortable with ERP Systems
If you have experience with any ERP systems, be ready to discuss it. If not, do a bit of research on common systems used in customer care roles. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
