At a Glance
- Tasks: Support the sales team by managing customer orders and queries in a fast-paced environment.
- Company: Join Prinova, a global leader in ingredient solutions with a commitment to innovation.
- Benefits: Enjoy personal growth, health cash plan, gym membership, and flexible pay options.
- Other info: Dynamic role with opportunities for career advancement and professional development.
- Why this job: Be a key player in enhancing customer experiences and driving business success.
- Qualifications: Fluent in English and French, with strong communication and Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
Unlock your potential with Prinova. We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, trusted by the world’s best-known food, beverage, and nutrition brands. Our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues delivers sustainable value-added solutions to our customers.
As our business continues to grow, our customers’ experience is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team on the daily execution of core duties. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers.
The successful candidate will need to be very comfortable working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must, as is being self-motivated and able to multi-task while maintaining a high level of accuracy.
What’s in it for you?
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
- Discretionary Bonus
- Access to flexible pay with Aslan
What to expect:
- Taking, confirming and inputting customer orders
- Monitoring customers and liaising closely with commercial, logistics and quality departments
- Inputting purchase orders
- Dealing with customer queries and responding in a timely manner
- Sending requested quality documents to customers and liaising with the Quality team when necessary
- Sending product samples to customers when required
- Sending price quotes to customers, liaising with the Product Management team
- Assisting with lead qualification
- Arranging and following up on samples
- Logging opportunities and quotes in the CRM system
- Supporting sales reps with follow ups on open quotes, opportunities and sample requests
- Updating CRM data to ensure sales reps have accurate information
- Assisting with the preparation of tender documents or contract renewals
- Acting as the first point of contact for internal requests on behalf of the sales team
- Ensuring sales reps are informed of any customer issues, delays or operational changes
- Liaising with the Finance team on the creation of new customers and updating credit limits
- Monitoring shipments to customers when necessary
- Reviewing and controlling stock levels for key accounts
- Producing reports for senior managers
- Making travel arrangements for senior managers and members of the commercial team
Does this sound like you?
- Fluency in English and French is essential
- Proven experience in a commercial, sales support, or analytical role
- Strong attention to detail with the ability to manage multiple priorities
- Excellent communication, interpersonal, and customer service skills
- Advanced Excel proficiency; Power BI or similar BI tools are highly desirable
- Sound understanding of CRM and/or ERP systems
- Confident interpreting data and providing actionable insights
- Professional, proactive, and results-driven with strong business acumen
- Able to work under pressure, meet deadlines, and adapt to an evolving business environment
- Commitment to customer service
Interested? We would love to hear from you. Submit your CV by clicking Apply.
Sales Support Specialist - French Speaker in London employer: Prinova Europe
At Prinova, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal growth and development. With a strong commitment to employee well-being, we provide benefits such as a Health Cash Plan, subsidised gym membership, and flexible pay options, all within a collaborative environment in our London office. Join us to be part of a team that values innovation and excellence while supporting your career journey in the thriving food and nutrition industry.
