Technical Support Engineer - Web Hosting | cPanel | Linux

The role: Technical Support Engineer – Linux Web Hosting Environment

• Location: Near Preston, Lancashire
• Salary: £28,000 to £31,000 basic + benefits
• Shift Options: Either – Monday to Friday, 9am to 5pm – fully onsite (non-negotiable) OR Monday to Friday, 4pm to midnight – remote after initial training period onsite.

Please note: You must already live within commuting distance of Preston, Lancashire. There is no relocation or sponsorship available. My client cannot consider candidates needing to move for this role.

The Opportunity:

I'm recruiting an experienced Technical Support Engineer with solid Linux command line skills and hands-on experience in web hosting environments. You’ll need to have relevant exposure to cPanel and a good understanding of web hosting infrastructure. The company is a well-established hosting and cloud services provider, offering a stable, long-term role with full training and support from a friendly technical team.

This is not an entry-level position. You’ll need to be confident supporting customers and solving technical issues across shared hosting, DNS, SSL, email services and related systems.

What You’ll Be Doing:

• Providing first and second line support to hosting customers via ticket and phone
• Troubleshooting common issues across DNS, email, SSL, domains, backups and websites
• Handling cPanel-based support queries and account migrations
• Analysing server logs and monitoring alerts
• Advising customers on basic self-management where relevant
• Updating documentation and knowledge base content
• Supporting abuse ticket handling and basic application-level issues

What You’ll Need to Have:

• Strong experience working in a Linux environment using command line tools; alongside a good understanding of how shared hosting platforms work
• Familiarity with DNS, SSL, IPs, email protocols, and basic firewall rules
• cPanel experience at root/admin level
• Ability to manage packages and build/install Linux software
• Confident communication skills, both written and spoken
• Able to work independently and as part of a small, remote-first team

Good to Have:

• Bash, PHP or Perl scripting experience
• Understanding of TCP/IP and basic networking
• Familiarity with virtualisation technologies

Does this sound like you?

Send me your CV and I’ll be in touch.