At a Glance
- Tasks: Support customers with cloud-based platform issues and create scripts for troubleshooting.
- Company: Join a collaborative team with a strong focus on customer experience and technical excellence.
- Benefits: Enjoy hybrid work, weekly pay, and a provided laptop in a supportive environment.
- Other info: 12-month contract with potential for full-time conversion; located near London.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make a real impact.
- Qualifications: Experience in UI development, JavaScript debugging, and scripting is essential.
The predicted salary is between 30000 - 46000 £ per year.
I’m hiring for our long-term client for a TSE - UX role with a strong, collaborative team and a high-performing environment.
Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE
Salary: Up to £41,000 per annum
Location: Staines, Surrey – Hybrid, 2 days onsite (40 minutes by train from London)
Start: ASAP
Hours: 40 hours/week | Weekly pay | Laptop provided
What’s the role?
You’ll support customers working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing.
You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes.
We’re looking for someone with:
- UI development or support experience
- Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development
- Ability to read/debug JavaScript and use browser developer tools
- Scripting with JavaScript, Python, Bash or Shell
- Understanding of MySQL or Oracle
- Strong communication skills and a solutions-driven mindset
Nice to have:
- Experience supporting cloud-based SaaS platforms - if you have ServiceNow experience, it is a huge plus.
- Familiarity with tools like Splunk, Eclipse, Android Studio
Why apply?
If you enjoy solving technical puzzles, working closely with customers and dev teams, and want to grow within a well-supported environment – this is a solid move.
Interested or want to know more? Drop me a note here or email som@principlehr.com
Technical Support Engineer - UI / Scripting in London employer: Principle
Join a leading global technology organisation that values its employees and fosters a collaborative work culture. With a focus on professional growth, you will have the opportunity to enhance your skills in contingent workforce operations while enjoying a hybrid work model in Reading, Berkshire. The company offers competitive salaries and a supportive environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - UI / Scripting in London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as ReactJS and GraphQL. Having hands-on experience or projects that showcase your skills in these areas can set you apart during discussions.
✨Tip Number 2
Prepare to demonstrate your problem-solving abilities by thinking of examples where you've successfully resolved technical issues. Be ready to discuss how you approached these challenges and the impact of your solutions on customer satisfaction.
✨Tip Number 3
Since this role involves collaboration with global teams, practice articulating your thoughts clearly and concisely. Strong communication skills are essential, so consider mock interviews to refine your ability to explain technical concepts to non-technical audiences.
✨Tip Number 4
Research the company’s cloud-based platform and any recent updates or features they’ve launched. Showing that you’re informed about their products and services can demonstrate your genuine interest and enthusiasm for the role.
We think you need these skills to ace Technical Support Engineer - UI / Scripting in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in UI development and support. Emphasise your exposure to technologies like ReactJS, GraphQL, and JavaScript, as these are crucial for the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for technical support and problem-solving. Mention specific examples of how you've successfully resolved UI-related issues or improved customer experiences in previous roles.
Showcase Your Technical Skills:Include a section in your application that outlines your scripting abilities with languages such as JavaScript, Python, or Bash. If you have experience with cloud-based SaaS platforms, be sure to highlight that as well.
Prepare for Potential Questions:Anticipate questions related to your technical skills and customer interaction experiences. Be ready to discuss how you've used browser developer tools or debugged frontend behaviour in past projects.
How to prepare for a job interview at Principle
✨Showcase Your Technical Skills
Be prepared to discuss your experience with UI development and the specific technologies mentioned in the job description, such as ReactJS, GraphQL, and JavaScript. Bring examples of past projects or challenges you've tackled that demonstrate your technical prowess.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and debugging, be ready to walk through your thought process when faced with a technical issue. Consider preparing a few scenarios where you successfully resolved a problem, highlighting your analytical skills and solutions-driven mindset.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to interact with customers who aren't as tech-savvy. This will show your ability to bridge the gap between technical and non-technical stakeholders.
✨Research the Company and Its Culture
Familiarise yourself with the company's values and work environment. Understanding their collaborative approach and high-performance expectations will help you tailor your responses and demonstrate that you're a good fit for their team.
