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- Tasks: Manage customer escalations and drive recovery plans for key enterprise accounts.
- Company: Dynamic SaaS company with a focus on customer success.
- Benefits: Competitive salary, hybrid work model, and exposure to large-scale environments.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact by stabilising key accounts and collaborating with senior stakeholders.
- Qualifications: Experience in Technical Account Management or Customer Success in enterprise SaaS.
The predicted salary is between 62000 - 62000 £ per year.
If you've handled high-pressure customer situations in SaaS - escalations, at-risk accounts, complex stakeholder environments - this is the kind of role where that experience actually matters. This is a senior, customer-facing role focused on stabilising key enterprise accounts, driving recovery plans, and keeping senior stakeholders aligned when things get challenging.
What's in it for you:
- Annual Salary of £62,000 doe
- 12-month contract (inside IR35, PAYE, paid weekly via Principle HR)
- Hybrid: 2-3 days onsite in Staines (easy access from central London)
- Exposure to large-scale enterprise SaaS environments
What you'll be doing:
- Own customer escalation engagements end-to-end
- Build and drive clear "get-well" plans
- Work closely with senior stakeholders (including C-level)
- Coordinate internal technical teams and SMEs
- Act as the central point of accountability during escalations
What you'll bring:
- Background in Technical Account Management, Customer Success, Escalation or Programme Delivery
- Experience in enterprise SaaS / software environments
- Strong stakeholder management across technical and business teams
- Ability to bring structure and clarity to complex situations
- Confident communicator, comfortable in high-pressure scenarios
- Exposure to ITIL environments or platforms like ServiceNow is a plus, not essential.
Interested? Apply directly or reach out to Som at Principle HR for a quick chat.
Technical Account Manager - Escalations - Global SaaS employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Escalations - Global SaaS
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Technical Account Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about your past experiences with escalations and high-pressure situations. We recommend practising how you’d explain your approach to stabilising accounts and managing stakeholders, so you can shine when it counts.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've turned around at-risk accounts or navigated complex stakeholder environments. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Account Manager - Escalations - Global SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling escalations and managing high-pressure customer situations. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Technical Account Manager role. Share specific examples of how you've stabilised accounts or driven recovery plans in the past.
Showcase Your Stakeholder Management Skills: Since this role involves working closely with senior stakeholders, make sure to highlight your experience in managing relationships across technical and business teams. We love seeing how you’ve navigated complex environments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Principle
✨Know Your SaaS Inside Out
Make sure you brush up on your knowledge of SaaS environments, especially those related to escalations and customer success. Be ready to discuss specific scenarios where you've successfully managed high-pressure situations and how you stabilised key accounts.
✨Prepare for Stakeholder Scenarios
Since this role involves working closely with senior stakeholders, think of examples where you've effectively communicated with C-level executives. Prepare to share how you aligned teams and drove recovery plans in complex situations.
✨Showcase Your Problem-Solving Skills
Be ready to demonstrate your ability to bring structure and clarity to chaotic situations. Think of a time when you coordinated internal teams during an escalation and how you ensured everyone was on the same page.
✨Practice Confident Communication
As a Technical Account Manager, you'll need to be a confident communicator. Practice articulating your thoughts clearly and concisely, especially under pressure. Mock interviews can help you refine this skill before the big day.