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For Companies At a Glance
- Tasks: Troubleshoot customer issues in networking, OS, and automation components.
- Company: Join a dynamic team in a leading enterprise-scale SaaS environment.
- Benefits: Earn up to £41,000 annually with hybrid work flexibility.
- Why this job: Kickstart your tech career while learning and growing in a supportive environment.
- Qualifications: 1-3 years in technical support and strong communication skills required.
- Other info: Great opportunity for curious minds eager to learn and solve problems.
The predicted salary is between 24600 - 41000 £ per year.
We are hiring a smart, curious junior Technical Support Engineer who enjoys understanding how things really work - networks, operating systems, logs and scripts - and can explain it clearly to customers. This is a great opportunity for someone early in their career who is technically solid, hungry to learn, and wants exposure to enterprise-scale SaaS environments.
The Offer:
- Annual Salary up to £41,000 doe
- 12-month PAYE contract (inside IR35)
- Hybrid: 2-3 days onsite (Staines, Surrey)
- Strong hands-on technical exposure and learning curve
What you will be doing:
- Troubleshooting customer issues across networking, OS and automation components
- Analysing logs on Windows and Linux systems
- Reading and understanding scripts to diagnose issues
- Explaining technical problems clearly to non-technical users
- Owning support cases and working through issues end to end
What we are looking for:
- Strong communication skills and confidence in dealing with customers
- 1-3 years' experience in technical support, IT support, NOC, service desk or similar
- Good understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
- Working knowledge of Windows and Linux
- Ability to read and understand scripts - any language - preferred JavaScript
- Curious mindset - you ask why, not just what
If you enjoy troubleshooting, learning fast, and building strong technical foundations, apply with your CV or get in touch for a quick conversation.
Junior Technical Support Engineer - Networking & Scripting in Surrey employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer - Networking & Scripting in Surrey
✨Tip Number 1
Get to know the company! Research their products, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Think of common networking issues and how you'd explain them to a non-technical person. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network with current employees or others in the industry. LinkedIn is a great place to connect and learn more about the role and the company. Plus, it might just give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Junior Technical Support Engineer - Networking & Scripting in Surrey
Some tips for your application 🫡
Show Your Curiosity: We want to see your passion for understanding how things work! In your application, highlight any experiences where you’ve gone the extra mile to troubleshoot or learn something new. This will show us that you’re not just technically solid but also eager to grow.
Tailor Your CV: Make sure your CV speaks directly to the role! Use keywords from the job description, like networking fundamentals and scripting. This helps us see how your skills align with what we’re looking for, making it easier for us to picture you in the role.
Communicate Clearly: Since strong communication is key for this position, ensure your application is clear and concise. Avoid jargon unless necessary, and remember to explain your technical experiences in a way that anyone could understand. We love seeing candidates who can bridge the gap between tech and non-tech!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Principle
✨Know Your Tech Basics
Brush up on your networking fundamentals like DNS, TCP/IP, and HTTP/HTTPS. Be ready to discuss how these concepts apply to real-world scenarios, as this will show your understanding and enthusiasm for the role.
✨Practice Explaining Technical Concepts
Since you'll need to explain complex issues to non-technical users, practice breaking down technical jargon into simple terms. You could even try explaining a script or a network issue to a friend who isn’t in tech to refine your communication skills.
✨Familiarise Yourself with Logs and Scripts
Get comfortable analysing logs from both Windows and Linux systems. If you can, review some sample scripts in JavaScript or any other language you're familiar with, so you can confidently discuss how to diagnose issues during the interview.
✨Show Your Curiosity
Demonstrate your curious mindset by asking insightful questions about the company’s tech stack or support processes. This not only shows your interest but also aligns with what they’re looking for in a candidate who asks 'why' instead of just 'what'.
