At a Glance
- Tasks: Help enterprises maximise their ServiceNow investment through strategic training and engagement.
- Company: Join a leading global enterprise technology organisation with a strong reputation.
- Benefits: Competitive salary, hybrid working, and the chance to work with top SaaS platforms.
- Other info: Opportunity for growth in a collaborative, cross-functional team.
- Why this job: Make a real impact by driving customer success and adoption in a dynamic environment.
- Qualifications: 3-5 years in Customer Success or related fields, with strong analytical skills.
The predicted salary is between 62000 - 62000 £ per year.
A leading global enterprise technology organisation is hiring a ServiceNow University Consultant to join a high-impact Customer Acceleration team supporting enterprise customers across EMEA. This is a strategic customer-facing role focused on helping organisations maximise adoption, capability building, and long-term value from their ServiceNow investment through scalable learning and enablement programs.
You will partner closely with Sales, Customer Success, Services, and GTM teams to shape customer skilling strategies, drive learner engagement, and influence adoption outcomes across major enterprise accounts. This role would suit candidates coming from enterprise SaaS, cloud, consulting, customer education, digital transformation, or platform adoption environments who enjoy combining strategy, customer engagement, and measurable business impact.
The Offer:
- Competitive salary of £62,000 pa
- Role to start on a contract until the end of the year
- Hybrid working - 2/3 days per week onsite in offices based in Staines, Surrey
- Working with one of the best-known SaaS platforms!
What you’ll be doing:
- Acting as the trusted advisor for customer skilling and training adoption across an assigned region
- Recommending learning strategies and training pathways aligned to customer goals and product adoption
- Working alongside Account Executives, Customer Success, and Services teams to execute customer learning plans
- Monitoring training engagement, utilisation, and learning health across key enterprise accounts
- Identifying risks, driving adoption improvements, and managing escalations where required
- Supporting regional growth strategies to increase learner engagement and training consumption
- Collaborating cross-functionally on program improvements, customer initiatives, and operational enhancements
What we’re looking for:
- 3–5 years’ experience in Customer Success, Account Management, Enablement, Learning, or a related customer-facing SaaS environment
- Experience operating within large matrixed or global organisations
- Ability to manage multiple enterprise customers and competing priorities simultaneously
- Commercially aware with a customer-centric and consultative mindset
- Strong analytical and reporting capabilities
- Advanced PowerPoint and Excel skills with experience producing customer-facing proposals or presentations
- Experience translating technical concepts into business value for stakeholders
Preferred:
- Exposure to ServiceNow products, training, or certification programs
- French or Arabic language skills would be highly advantageous
Next Steps:
Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle.
Enterprise Adoption Consultant - Global SaaS in Surrey employer: Principle
Join a leading global enterprise technology organisation that prioritises employee growth and development, offering a competitive salary and hybrid working model in the vibrant location of Staines, Surrey. With a strong focus on collaboration and innovation, you'll have the opportunity to work alongside talented professionals while making a meaningful impact on customer success and adoption strategies. This role not only provides a chance to enhance your skills in a dynamic environment but also allows you to contribute to the long-term value of renowned SaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Adoption Consultant - Global SaaS in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how valuable personal connections are when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and SaaS environments.
✨Tip Number 3
Showcase your skills! Create a portfolio or presentation that demonstrates your past successes in driving adoption and engagement. We love seeing candidates who can back up their claims with real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make an impact in the SaaS world.
We think you need these skills to ace Enterprise Adoption Consultant - Global SaaS in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Adoption Consultant. Highlight your experience in customer success and SaaS environments, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping organisations maximise their ServiceNow investment. Share specific examples of how you've driven adoption and engagement in previous roles.
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, be sure to include examples of how you've used data to drive decisions or improve customer outcomes. Numbers speak volumes, so don’t shy away from sharing metrics!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Principle
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of the ServiceNow platform and its benefits. Understand how it can drive value for enterprise customers, as this will help you articulate your insights during the interview.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous roles in customer success or account management. Highlight specific examples where you’ve driven adoption or engagement, and be ready to explain how those experiences can translate to the role you're applying for.
✨Be Ready to Discuss Learning Strategies
Think about various learning strategies you’ve implemented in past roles. Be prepared to share how you would recommend training pathways aligned with customer goals, as this is a key part of the job.
✨Demonstrate Analytical Skills
Brush up on your analytical capabilities. Be ready to discuss how you’ve used data to monitor training engagement and improve adoption outcomes. This will show that you can bring measurable business impact to the role.
