At a Glance
- Tasks: Help enterprise customers maximise their ServiceNow investment through strategic learning and enablement.
- Company: Join a leading global enterprise technology organisation with a strong reputation.
- Benefits: Competitive salary of £62,000 pa and hybrid working options.
- Other info: Collaborate with top teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by driving customer engagement and adoption in a dynamic SaaS environment.
- Qualifications: 3-5 years in Customer Success or related SaaS roles; strong analytical skills required.
The predicted salary is between 62000 - 62000 € per year.
A leading global enterprise technology organisation is hiring a ServiceNow University Consultant to join a high-impact Customer Acceleration team supporting enterprise customers across EMEA. This is a strategic customer-facing role focused on helping organisations maximise adoption, capability building, and long-term value from their ServiceNow investment through scalable learning and enablement programs.
You will partner closely with Sales, Customer Success, Services, and GTM teams to shape customer skilling strategies, drive learner engagement, and influence adoption outcomes across major enterprise accounts. This role would suit candidates coming from enterprise SaaS, cloud, consulting, customer education, digital transformation, or platform adoption environments who enjoy combining strategy, customer engagement, and measurable business impact.
The Offer:
- Competitive salary of £62,000 pa
- Role to start on a contract until the end of the year
- Hybrid working - 2/3 days per week onsite in offices based in Staines, Surrey
- Working with one of the best-known SaaS platforms!
What you’ll be doing:
- Acting as the trusted advisor for customer skilling and training adoption across an assigned region
- Recommending learning strategies and training pathways aligned to customer goals and product adoption
- Working alongside Account Executives, Customer Success, and Services teams to execute customer learning plans
- Monitoring training engagement, utilisation, and learning health across key enterprise accounts
- Identifying risks, driving adoption improvements, and managing escalations where required
- Supporting regional growth strategies to increase learner engagement and training consumption
- Collaborating cross-functionally on program improvements, customer initiatives, and operational enhancements
What we’re looking for:
- 3–5 years’ experience in Customer Success, Account Management, Enablement, Learning, or a related customer-facing SaaS environment
- Experience operating within large matrixed or global organisations
- Ability to manage multiple enterprise customers and competing priorities simultaneously
- Commercially aware with a customer-centric and consultative mindset
- Strong analytical and reporting capabilities
- Advanced PowerPoint and Excel skills with experience producing customer-facing proposals or presentations
- Experience translating technical concepts into business value for stakeholders
Preferred:
- Exposure to ServiceNow products, training, or certification programs
- French or Arabic language skills would be highly advantageous
Next Steps: Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle.
Enterprise Adoption Consultant - Global SaaS in Staines employer: Principle
Join a leading global enterprise technology organisation that prioritises employee growth and development within a dynamic and collaborative work culture. As an Enterprise Adoption Consultant, you will benefit from competitive compensation, hybrid working arrangements, and the opportunity to work with one of the most recognised SaaS platforms in the industry, all while making a meaningful impact on customer success across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Adoption Consultant - Global SaaS in Staines
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and SaaS environments.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on measurable outcomes and how you’ve driven adoption and engagement in previous roles. We love seeing those numbers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us drive customer success.
We think you need these skills to ace Enterprise Adoption Consultant - Global SaaS in Staines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Adoption Consultant. Highlight your experience in customer success and SaaS environments, and don’t forget to mention any relevant skills that align with the job description.
Showcase Your Impact:When detailing your previous roles, focus on measurable outcomes. Use numbers and examples to demonstrate how you’ve driven adoption and engagement in past positions. We love seeing how you’ve made a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Principle
✨Know Your Stuff
Make sure you understand the ins and outs of ServiceNow and how it can drive value for enterprise customers. Brush up on your knowledge of SaaS, customer success strategies, and training pathways. This will help you speak confidently about how you can support organisations in maximising their investment.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer-facing environments, especially in SaaS or consulting. Highlight specific examples where you've driven adoption or improved customer engagement. Use metrics to demonstrate your impact—numbers speak volumes!
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the company's approach to customer skilling and how they measure success. This shows you're genuinely interested and helps you assess if the role is the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions related to customer success and training adoption. Consider doing mock interviews with a friend or using online resources. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
