Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead major incident responses and coordinate technical teams in a global SaaS environment.
- Company: Dynamic tech company offering a hybrid work model and strong work-life balance.
- Benefits: £62,000 salary, 12-month contract, paid weekly, and flexible working hours.
- Other info: Great opportunity for career growth in a supportive and innovative environment.
- Why this job: Make a real impact by managing critical incidents and enhancing customer experiences.
- Qualifications: Experience with major incidents and strong communication skills under pressure.
The predicted salary is between 62000 - 62000 £ per year.
If you’ve handled P1 incidents, major outages, or high-pressure bridge calls, this is the kind of role where that experience actually counts.
You’ll be leading critical incident response in a global SaaS environment — coordinating technical teams, managing communication, and keeping control when customers are feeling the impact.
What’s in it for you:
- £62,000 Annual salary
- 12-month contract (inside IR35, PAYE, paid weekly via Principle HR)
- Hybrid: 2–3 days onsite in Staines (easy commute from central London)
- Strong work-life balance (no expectation beyond core hours)
What you’ll be doing:
- Lead major incident (P1) response end-to-end
- Run incident bridges and coordinate technical teams
- Act as the central point of control during outages
- Communicate clearly with customers and stakeholders under pressure
- Drive incidents through to resolution
What you’ll bring:
- Experience handling major incidents / P1 situations
- Strong bridge management/incident coordination experience
- Background in SaaS, cloud, or enterprise tech environments
- Clear, calm communication in high-pressure scenarios
- Ability to manage multiple stakeholders during live incidents
Nice to have: ITIL exposure, understanding of cloud platforms, or experience with tools like ServiceNow.
Interested? Apply now or reach out to Som at Principle HR for a quick chat.
Major Incident Manager - Global SaaS £62k in Slough employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - Global SaaS £62k in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and cloud space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions. Think about your past experiences with major incidents and how you handled them. We want to hear your stories!
✨Tip Number 3
Show off your calm under pressure! During interviews, share examples of how you’ve managed high-stress situations. It’s all about demonstrating your cool-headedness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Major Incident Manager - Global SaaS £62k in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with major incidents and P1 situations. We want to see how you've handled high-pressure scenarios, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Major Incident Manager role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Communication Skills: Since this role involves clear communication under pressure, make sure your application reflects your ability to convey complex information simply. We’re looking for clarity and calmness in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Principle
✨Know Your Incidents
Make sure you can talk confidently about your experience with major incidents and P1 situations. Prepare specific examples of how you've handled outages or high-pressure bridge calls, as this will show that you understand the role and can handle the responsibilities.
✨Brush Up on Communication Skills
Since clear communication is key in this role, practice articulating your thoughts under pressure. You might want to simulate a high-stress scenario with a friend or colleague to get comfortable managing multiple stakeholders while keeping your cool.
✨Familiarise Yourself with SaaS and Cloud Concepts
Dive into the specifics of SaaS and cloud environments if you're not already well-versed. Understanding the technical aspects will help you speak the same language as the technical teams you'll be coordinating, making you a more effective leader during incidents.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their incident management processes or tools they use like ServiceNow. It shows your interest in the role and helps you gauge if the company is the right fit for you.