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For Companies At a Glance
- Tasks: Lead customer success for high-value retail clients, ensuring they maximise marketing tools.
- Company: Join a top media-tech brand known for innovation and respect in the industry.
- Benefits: Enjoy a competitive salary, bonus, and hybrid working options.
- Why this job: Be a strategic partner to C-suite executives and drive real business results.
- Qualifications: Proven experience in Customer Success Management with enterprise accounts required.
- Other info: 12-month contract with potential for extension; work in a dynamic, supportive environment.
The predicted salary is between 90000 - 100000 £ per year.
Job Description
Principal Customer Success Manager – Global Marketing
Salary: £90-100k + £25k bonus | 12-month contract (with potential to extend) | Hybrid (London, 3 days on-site)
One of the world’s most innovative and respected media-tech brands is seeking a Principal Customer Success Manager to join its Global Marketing division. This is a brilliant opportunity to work at the forefront of customer success, partnering with some of the biggest names in retail and helping them extract maximum value from cutting-edge marketing tools and initiatives.
What you’ll be doing
You’ll take ownership of a small, high-value portfolio of 3–5 key retail clients, each investing between £2m–£20m annually. Acting as a trusted advisor to C-level executives and senior leaders, your role is to ensure they achieve tangible business results through the company’s suite of marketing solutions.
This is not a firefighting role — it’s about strategic partnership, influence at the highest levels, and ensuring customer success is seen as a value driver rather than a support function.
What we’re looking for
We’re after a seasoned Customer Success professional, ideally from a media, tech, or marketing background, who thrives on building deep, consultative relationships. To succeed here you’ll need:
- A proven track record in Customer Success Management at a senior, lead, or principal level, working with high-value enterprise accounts.
- Experience managing a small, focused portfolio of big-spending clients, delivering strategic guidance and measurable outcomes.
- Gravitas and communication skills to engage credibly with C-suite and senior stakeholders.
- A genuine passion for championing customer success and turning it into a competitive advantage for your clients.
What’s in it for you?
- A generous £80–85k salary plus a £25k annual bonus paid quarterly.
- Hybrid working: 3 days per week in state-of-the-art Reading offices, 2 from home.
- A chance to work with an iconic global brand, influencing major retail players at the highest level.
- An initial 12-month contract with the possibility of extension.
Ready to apply?
If you’re a Principal CSM who thrives on working at a strategic level with top-tier clients, we’d love to hear from you. Send your CV (Word format preferred) today for immediate review.
Principal Customer Success Manager - Global Marketing employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Customer Success Manager - Global Marketing
✨Tip Number 1
Research the company thoroughly. Understand their marketing tools and initiatives, as well as their key retail clients. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in their business.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Principal Customer Success Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Focus on measurable outcomes and strategic partnerships you've built, especially with C-suite executives, as this aligns closely with what they're looking for.
✨Tip Number 4
Showcase your passion for customer success by discussing industry trends and how they impact client relationships. Being able to articulate your vision for customer success as a competitive advantage will set you apart from other candidates.
We think you need these skills to ace Principal Customer Success Manager - Global Marketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success Management, especially with high-value enterprise accounts. Use specific examples that demonstrate your ability to build consultative relationships and deliver strategic guidance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the media-tech industry. Mention how your skills align with the role's requirements and how you can add value to their Global Marketing division.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in managing portfolios of big-spending clients. This could be in terms of revenue growth, client retention rates, or successful project implementations.
Proofread and Format: Before submitting your application, ensure that your documents are free from errors and formatted professionally. A well-organised CV and cover letter can make a strong first impression on potential employers.
How to prepare for a job interview at Principle
✨Research the Company and Its Clients
Before your interview, take the time to understand the media-tech brand's mission, values, and the specific marketing tools they offer. Familiarise yourself with their key retail clients and think about how you can help them achieve success using these tools.
✨Prepare for Strategic Discussions
Given the role's focus on strategic partnerships, be ready to discuss how you've previously influenced C-level executives and delivered measurable outcomes. Prepare examples that showcase your ability to build consultative relationships and drive customer success.
✨Demonstrate Your Passion for Customer Success
Showcase your genuine passion for customer success during the interview. Discuss how you've turned customer success into a competitive advantage in your past roles and how you plan to do the same for this company’s clients.
✨Practice Your Communication Skills
Since you'll be engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Use concise language and be prepared to answer questions about your experience in a way that resonates with high-level executives.
