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For Companies At a Glance
- Tasks: Coordinate resources and manage suppliers to ensure smooth customer support delivery.
- Company: Join a high-performing team in a dynamic customer support environment.
- Benefits: Earn up to £45,000 with hybrid working and annual holidays.
- Why this job: Make an impact by optimising workforce planning and resource allocation.
- Qualifications: Experience in resource planning and strong stakeholder management skills.
- Other info: Opportunity for career growth with potential conversion to permanent role.
The predicted salary is between 36000 - 54000 £ per year.
Location: Hybrid - 2-3 days onsite in Staines, Surrey (approx. 40 mins from Central London)
Annual Salary: Up to £45,000 per annum (PAYE, Inside IR35)
Contract: 12 months, with potential to conversion to permanent
We're hiring a Workforce Resource Coordinator to support a high-performing Customer Support organisation. You'll work with senior stakeholders to plan demand, allocate resources, manage suppliers, and keep delivery running smoothly - all while tracking capacity, budget and progress.
What's in it for you
- Annual Salary Up to £45,000 doe
- 12-month PAYE contract (Inside IR35) - potential to conversion
- Hybrid working (2-3 days onsite in Staines)
- Annual holidays + bank holidays
What you'll be doing
- Partner with leadership and Hiring Managers to understand resourcing needs
- Coordinate suppliers/EoR partners to mobilise contingent talent
- Manage capacity planning, allocation and workforce optimisation
- Track budget commitments, progress, risks and delivery timelines
- Produce clear reporting and stakeholder updates (regional/global)
What you'll bring (must-haves)
- Experience in workforce/resource planning, operations or delivery coordination
- Strong stakeholder + supplier management (including negotiation)
- Confident decision-making and problem-solving
- Comfortable presenting updates to varied seniority levels
- Practical experience using AI tools to improve workflows, analysis or decision-making
Nice to have
- Advanced Excel/analytics
- ServiceNow / Workday platform exposure
- Project delivery methods (Agile / Six Sigma / PMP)
If you're interested, apply here for a confidential chat and full details.
Workforce Resource Coordinator £45K - Customer Support in London employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Resource Coordinator £45K - Customer Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Workforce Resource Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer support strategies and be ready to discuss how your experience aligns with their needs. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to connect with hiring managers directly, so don’t miss out on this opportunity to get your foot in the door.
We think you need these skills to ace Workforce Resource Coordinator £45K - Customer Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workforce Resource Coordinator role. Highlight your experience in workforce planning and stakeholder management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Customer Support team. Mention your problem-solving skills and any relevant experience with AI tools, as we value innovation.
Showcase Your Communication Skills: Since you'll be working with senior stakeholders, it's important to demonstrate your communication skills. In your application, use clear and concise language, and don’t shy away from sharing examples of how you've effectively presented updates in the past.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Principle
✨Know Your Stuff
Make sure you understand the ins and outs of workforce/resource planning. Brush up on your knowledge about capacity management, budget tracking, and stakeholder engagement. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed resources or coordinated with suppliers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your practical experience and problem-solving skills.
✨Be Ready to Discuss Tools
Familiarise yourself with AI tools and platforms like ServiceNow or Workday. Be prepared to discuss how you've used these tools to improve workflows or decision-making in previous positions. This shows that you’re not just experienced but also tech-savvy.
✨Engage with Questions
Prepare thoughtful questions to ask your interviewers about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
