At a Glance
- Tasks: Engage with global Fortune 500 engineers to solve email application issues.
- Company: Join a fast-growing Tech/SaaS company with a vibrant culture.
- Benefits: Competitive salary of £41,000, hybrid work, and potential for full-time conversion.
- Other info: Work in state-of-the-art offices, just 40 minutes from London.
- Why this job: Be part of an expanding team and tackle complex technical challenges.
- Qualifications: 4+ years in customer-facing technical support and strong troubleshooting skills.
The predicted salary is between 41000 - 41000 £ per year.
Overview
Principle has partnered with one of the fastest-growing Tech/SaaS companies that are building out their Engineering support teams. Working with the tech teams from global Fortune 500 companies around the world, you will engage with engineers from large client accounts to solve application issues centered around email.
Compensation
An annual salary of £41,000 per year. The role will begin as a 12-month contract - PAYE - Inside IR35 - with a strong possibility of conversion to FTE - depending on performance and budget.
Location: Staines - 2-3 days onsite from the state-of-the-art offices - Hybrid work (40 minutes from London by train).
Exposure to new technologies and services
Experience you need:
- 4+ years of customer-facing technical support experience.
- Ability to troubleshoot complex technical issues with ease and complexity.
- Ability to explain solutions to complex technical problems.
What to do next?
This Technical Support Engineer role offers an opportunity to become part of a vibrant and expanding team. Apply now for immediate consideration, all applications are reviewed in the strictest confidence by Som in Principle, Technology Recruitment Business Partner.
Job details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology, Customer Service, and Engineering
- Industries: Software Development, IT Services and IT Consulting, and Computer and Network Security
Technical Support Engineer Global SaaS in London employer: Principle
Join a dynamic and rapidly expanding Tech/SaaS company that values innovation and collaboration. With state-of-the-art offices in Staines, just 40 minutes from London, you'll enjoy a hybrid work model that promotes work-life balance while engaging with top-tier global clients. The company fosters a supportive culture with ample opportunities for professional growth and exposure to cutting-edge technologies, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Global SaaS in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in SaaS or technical support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you solved complex technical issues and be ready to explain your thought process clearly. We want to see how you tackle problems!
✨Tip Number 3
Showcase your passion for technology! During interviews, share your enthusiasm for new tools and services. This will demonstrate that you're not just looking for a job, but that you're genuinely excited about contributing to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Technical Support Engineer Global SaaS in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your customer-facing technical support experience and any relevant skills that match the job description. We want to see how you can solve complex issues!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled technical challenges in the past, and let us know why you're excited about joining our team.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—show us how you’ve used them! Describe situations where you’ve successfully troubleshot complex technical issues. We love seeing real-life examples of your expertise!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s quick and easy, and we’ll be able to review your application in confidence. Don’t miss out on this opportunity!
How to prepare for a job interview at Principle
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting complex issues. Be prepared to discuss specific examples from your past experience where you've successfully resolved technical problems, particularly in a customer-facing role.
✨Practice Explaining Solutions
Since you'll need to explain complex solutions clearly, practice articulating your thought process. Use simple language and avoid jargon when possible. This will show that you can communicate effectively with clients who may not have a technical background.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially those related to email applications. Understanding their tech stack and how they support global Fortune 500 clients will give you an edge and demonstrate your genuine interest in the role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their team dynamics, the technologies they use, or how success is measured in this role. It shows you're engaged and serious about the opportunity.
