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- Tasks: Lead major incident responses and coordinate technical teams in a global SaaS environment.
- Company: Dynamic tech company offering a hybrid work model and strong work-life balance.
- Benefits: £62,000 salary, 12-month contract, paid weekly, and flexible working hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by managing critical incidents and enhancing customer experiences.
- Qualifications: Experience with major incidents and strong communication skills under pressure.
The predicted salary is between 62000 - 62000 £ per year.
If you’ve handled P1 incidents, major outages, or high-pressure bridge calls, this is the kind of role where that experience actually counts.
You’ll be leading critical incident response in a global SaaS environment — coordinating technical teams, managing communication, and keeping control when customers are feeling the impact.
What’s in it for you:
- £62,000 Annual salary
- 12-month contract (inside IR35, PAYE, paid weekly via Principle HR)
- Hybrid: 2–3 days onsite in Staines (easy commute from central London)
- Strong work-life balance (no expectation beyond core hours)
What you’ll be doing:
- Lead major incident (P1) response end-to-end
- Run incident bridges and coordinate technical teams
- Act as the central point of control during outages
- Communicate clearly with customers and stakeholders under pressure
- Drive incidents through to resolution
What you’ll bring:
- Experience handling major incidents / P1 situations
- Strong bridge management/incident coordination experience
- Background in SaaS, cloud, or enterprise tech environments
- Clear, calm communication in high-pressure scenarios
- Ability to manage multiple stakeholders during live incidents
Nice to have: ITIL exposure, understanding of cloud platforms, or experience with tools like ServiceNow.
Interested? Apply now or reach out to Som at Principle HR for a quick chat.
Major Incident Manager - Global SaaS £62k in London employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - Global SaaS £62k in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and cloud space. A quick chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for those tricky interview questions! Think about your past experiences with major incidents and how you handled them. We want you to showcase your calm communication skills and bridge management expertise.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or use online platforms to simulate high-pressure scenarios. This will help you feel more confident when it’s time to shine in front of potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent like yours, so let’s make it happen!
We think you need these skills to ace Major Incident Manager - Global SaaS £62k in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with major incidents and P1 situations. We want to see how you've handled high-pressure scenarios, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Major Incident Manager role. Share specific experiences that showcase your skills in incident coordination and communication.
Showcase Your Calm Under Pressure: In your application, emphasise your ability to stay calm and communicate clearly during outages. We love candidates who can manage multiple stakeholders effectively, so share any relevant stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Principle
✨Know Your Incidents
Make sure you can talk confidently about your experience with major incidents and P1 situations. Prepare specific examples of how you've handled outages or high-pressure bridge calls, as this will show your expertise in the field.
✨Brush Up on Communication Skills
Since clear communication is key during incidents, practice articulating your thoughts under pressure. You might want to simulate a high-stress scenario with a friend to get comfortable managing multiple stakeholders while keeping your cool.
✨Familiarise Yourself with SaaS and Cloud Concepts
Dive into the specifics of SaaS and cloud environments if you're not already well-versed. Understanding the technical aspects will help you speak the same language as the team and demonstrate your commitment to the role.
✨Prepare Questions for Them
Think of insightful questions to ask about their incident management processes or tools like ServiceNow. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.