At a Glance
- Tasks: Help enterprises maximise their ServiceNow investment through strategic training and engagement.
- Company: Join a leading global enterprise technology organisation with a strong reputation.
- Benefits: Competitive salary, hybrid working, and the chance to work with top SaaS platforms.
- Other info: Opportunity for growth in a collaborative, customer-focused team.
- Why this job: Make a real impact by driving customer success and adoption in a dynamic environment.
- Qualifications: 3-5 years in Customer Success or related fields, with strong analytical skills.
The predicted salary is between 62000 - 62000 € per year.
A leading global enterprise technology organisation is hiring a ServiceNow University Consultant to join a high-impact Customer Acceleration team supporting enterprise customers across EMEA. This is a strategic customer-facing role focused on helping organisations maximise adoption, capability building, and long-term value from their ServiceNow investment through scalable learning and enablement programs.
You will partner closely with Sales, Customer Success, Services, and GTM teams to shape customer skilling strategies, drive learner engagement, and influence adoption outcomes across major enterprise accounts. This role would suit candidates coming from enterprise SaaS, cloud, consulting, customer education, digital transformation, or platform adoption environments who enjoy combining strategy, customer engagement, and measurable business impact.
The Offer:
- Competitive salary of £62,000 pa
- Role to start on a contract until the end of the year
- Hybrid working - 2/3 days per week onsite in offices based in Staines, Surrey
- Working with one of the best-known SaaS platforms!
What you’ll be doing:
- Acting as the trusted advisor for customer skilling and training adoption across an assigned region
- Recommending learning strategies and training pathways aligned to customer goals and product adoption
- Working alongside Account Executives, Customer Success, and Services teams to execute customer learning plans
- Monitoring training engagement, utilisation, and learning health across key enterprise accounts
- Identifying risks, driving adoption improvements, and managing escalations where required
- Supporting regional growth strategies to increase learner engagement and training consumption
- Collaborating cross-functionally on program improvements, customer initiatives, and operational enhancements
What we’re looking for:
- 3–5 years’ experience in Customer Success, Account Management, Enablement, Learning, or a related customer-facing SaaS environment
- Experience operating within large matrixed or global organisations
- Ability to manage multiple enterprise customers and competing priorities simultaneously
- Commercially aware with a customer-centric and consultative mindset
- Strong analytical and reporting capabilities
- Advanced PowerPoint and Excel skills with experience producing customer-facing proposals or presentations
- Experience translating technical concepts into business value for stakeholders
Preferred:
- Exposure to ServiceNow products, training, or certification programs
- French or Arabic language skills would be highly advantageous
Next Steps:
Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle.
Enterprise Adoption Consultant - Global SaaS in Guildford employer: Principle
Join a leading global enterprise technology organisation that prioritises employee growth and development, offering a competitive salary and hybrid working model in the vibrant location of Staines, Surrey. With a strong focus on collaboration and innovation, employees are empowered to drive meaningful impact for enterprise customers while enjoying a supportive work culture that values strategic thinking and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Adoption Consultant - Global SaaS in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and SaaS environments.
✨Tip Number 3
Showcase your skills! Create a portfolio or presentation that demonstrates your previous successes in driving adoption and engagement. This will help you stand out and show potential employers what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enterprise Adoption Consultant - Global SaaS in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Adoption Consultant. Highlight your experience in customer success, SaaS environments, and any relevant training or enablement roles. We want to see how your background aligns with our needs!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your analytical abilities, customer engagement strategies, and how you've driven measurable business impact. This is your chance to shine!
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share your passion for customer education and how you can help organisations maximise their ServiceNow investment. Keep it engaging and personal – we love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Principle
✨Know Your Stuff
Make sure you understand the ins and outs of the ServiceNow platform and how it can drive value for enterprise customers. Brush up on your knowledge of SaaS, customer success strategies, and training methodologies. This will help you speak confidently about how you can contribute to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage customer relationships and drive adoption. Think about times when you successfully implemented learning strategies or improved customer engagement. These stories will make you stand out!
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the company's approach to customer success and how they measure training effectiveness. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Data-Driven
Since the role involves monitoring training engagement and utilisation, be ready to discuss how you've used data to inform decisions in previous positions. Highlight your analytical skills and how they can translate into measurable business impact for the company.
