At a Glance
- Tasks: Help enterprises maximise their ServiceNow investment through strategic training and engagement.
- Company: Join a leading global enterprise technology organisation with a strong SaaS focus.
- Benefits: Competitive salary, hybrid working, and the chance to work with top SaaS platforms.
- Other info: Fluency in French is preferred; excellent career growth opportunities await!
- Why this job: Make a real impact by driving customer success and adoption in a dynamic environment.
- Qualifications: 3-5 years in Customer Success or related fields, with strong analytical skills.
The predicted salary is between 62000 - 62000 € per year.
A leading global enterprise technology organisation is hiring a ServiceNow University Consultant to join a high-impact Customer Acceleration team supporting enterprise customers across EMEA. This is a strategic customer-facing role focused on helping organisations maximise adoption, capability building, and long-term value from their ServiceNow investment through scalable learning and enablement programs.
You will partner closely with Sales, Customer Success, Services, and GTM teams to shape customer skilling strategies, drive learner engagement, and influence adoption outcomes across major enterprise accounts. This role would suit candidates coming from enterprise SaaS, cloud, consulting, customer education, digital transformation, or platform adoption environments who enjoy combining strategy, customer engagement, and measurable business impact.
The Offer:
- Competitive salary of £62,000 pa
- Role to start on a contract until the end of the year
- Hybrid working - 2/3 days per week onsite in offices based in Staines, Surrey
- Working with one of the best-known SaaS platforms!
What you’ll be doing:
- Acting as the trusted advisor for customer skilling and training adoption across an assigned region
- Recommending learning strategies and training pathways aligned to customer goals and product adoption
- Working alongside Account Executives, Customer Success, and Services teams to execute customer learning plans
- Monitoring training engagement, utilisation, and learning health across key enterprise accounts
- Identifying risks, driving adoption improvements, and managing escalations where required
- Supporting regional growth strategies to increase learner engagement and training consumption
- Collaborating cross-functionally on program improvements, customer initiatives, and operational enhancements
What we’re looking for:
- 3–5 years’ experience in Customer Success, Account Management, Enablement, Learning, or a related customer-facing SaaS environment
- Experience operating within large matrixed or global organisations
- Ability to manage multiple enterprise customers and competing priorities simultaneously
- Commercially aware with a customer-centric and consultative mindset
- Strong analytical and reporting capabilities
- Advanced PowerPoint and Excel skills with experience producing customer-facing proposals or presentations
- Experience translating technical concepts into business value for stakeholders
Preferred:
- Exposure to ServiceNow products, training, or certification programs
- French Fluency
Next Steps:
Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle.
Enterprise Adoption Consultant | French Speaking | Global SaaS in Guildford employer: Principle
Join a leading global enterprise technology organisation that prioritises employee growth and development within a dynamic and collaborative work culture. As an Enterprise Adoption Consultant, you will benefit from competitive compensation, hybrid working arrangements, and the opportunity to work with one of the most recognised SaaS platforms in the industry, all while making a meaningful impact on customer success across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Adoption Consultant | French Speaking | Global SaaS in Guildford
✨Tip Number 1
Network like a pro! Reach out to connections in the SaaS and enterprise sectors, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how your experience aligns with their mission. We want to see you shine as the perfect fit!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive customer engagement and adoption in past roles. Numbers speak volumes, and we love seeing measurable impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Enterprise Adoption Consultant | French Speaking | Global SaaS in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in customer success, SaaS, and any relevant training or enablement roles. We want to see how your background aligns with what we're looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve driven adoption and engagement. We love seeing measurable impacts, so include any stats or outcomes if you can.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with our customers, so a bit of your unique voice can go a long way. Just be yourself, and don’t be afraid to show your passion for learning and development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Principle
✨Know Your Stuff
Make sure you understand the ins and outs of ServiceNow and how it can drive value for enterprise customers. Brush up on your knowledge of SaaS, customer success strategies, and training methodologies. This will help you speak confidently about how you can contribute to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage customer relationships and drive adoption. Think about times when you successfully implemented learning strategies or improved engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with the Interviewers
Don’t just answer questions—engage in a conversation! Ask insightful questions about their current challenges with customer adoption and how they measure success. This shows your interest in the role and helps you understand their needs better.
✨Be Ready to Discuss Metrics
Since this role involves monitoring training engagement and utilisation, be prepared to discuss how you've used data to drive decisions in previous positions. Highlight your analytical skills and any experience you have with reporting tools, especially in PowerPoint and Excel.
