At a Glance
- Tasks: Help enterprises maximise their ServiceNow investment through strategic training and engagement.
- Company: Join a leading global enterprise technology organisation with a strong reputation.
- Benefits: Competitive salary, hybrid working, and the chance to work with top SaaS platforms.
- Other info: Fluency in French is preferred; excellent career growth opportunities await!
- Why this job: Make a real impact by driving customer success and adoption in a dynamic environment.
- Qualifications: 3-5 years in Customer Success or related fields, with strong analytical skills.
The predicted salary is between 62000 - 62000 € per year.
A leading global enterprise technology organisation is hiring a ServiceNow University Consultant to join a high-impact Customer Acceleration team supporting enterprise customers across EMEA. This is a strategic customer-facing role focused on helping organisations maximise adoption, capability building, and long-term value from their ServiceNow investment through scalable learning and enablement programs.
You will partner closely with Sales, Customer Success, Services, and GTM teams to shape customer skilling strategies, drive learner engagement, and influence adoption outcomes across major enterprise accounts. This role would suit candidates coming from enterprise SaaS, cloud, consulting, customer education, digital transformation, or platform adoption environments who enjoy combining strategy, customer engagement, and measurable business impact.
The Offer:
- Competitive salary of £62,000 pa
- Role to start on a contract until the end of the year
- Hybrid working - 2/3 days per week onsite in offices based in Staines, Surrey
- Working with one of the best-known SaaS platforms!
What you’ll be doing:
- Acting as the trusted advisor for customer skilling and training adoption across an assigned region
- Recommending learning strategies and training pathways aligned to customer goals and product adoption
- Working alongside Account Executives, Customer Success, and Services teams to execute customer learning plans
- Monitoring training engagement, utilisation, and learning health across key enterprise accounts
- Identifying risks, driving adoption improvements, and managing escalations where required
- Supporting regional growth strategies to increase learner engagement and training consumption
- Collaborating cross-functionally on program improvements, customer initiatives, and operational enhancements
What we’re looking for:
- 3–5 years’ experience in Customer Success, Account Management, Enablement, Learning, or a related customer-facing SaaS environment
- Experience operating within large matrixed or global organisations
- Ability to manage multiple enterprise customers and competing priorities simultaneously
- Commercially aware with a customer-centric and consultative mindset
- Strong analytical and reporting capabilities
- Advanced PowerPoint and Excel skills with experience producing customer-facing proposals or presentations
- Experience translating technical concepts into business value for stakeholders
- Preferred: Exposure to ServiceNow products, training, or certification programs
- French Fluency
Next Steps: Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle.
Enterprise Adoption Consultant | French Speaking | Global SaaS employer: Principle
Join a leading global enterprise technology organisation that prioritises employee growth and development within a dynamic and collaborative work culture. As an Enterprise Adoption Consultant, you will benefit from competitive compensation, hybrid working arrangements, and the opportunity to work with one of the most recognised SaaS platforms in the industry, all while making a meaningful impact on customer success across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Adoption Consultant | French Speaking | Global SaaS
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially in customer engagement and adoption.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Enterprise Adoption Consultant. Highlight your skills in strategy and customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enterprise Adoption Consultant | French Speaking | Global SaaS
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Adoption Consultant. Highlight your experience in customer success, SaaS, and any relevant training or enablement roles. We want to see how your background aligns with our mission!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve driven adoption and engagement in previous roles. We love seeing measurable impacts!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with customers and teams alike, so don’t be afraid to show us who you are and what makes you passionate about this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Principle
✨Know Your Stuff
Make sure you understand the ins and outs of the ServiceNow platform and how it can drive value for enterprise customers. Brush up on your knowledge of SaaS, customer success strategies, and training methodologies. This will help you speak confidently about how you can contribute to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage customer relationships and drive adoption. Think about times when you've successfully implemented learning strategies or improved customer engagement. Be ready to discuss these in detail during the interview.
✨Practice Your French
Since this role requires French fluency, make sure you're comfortable speaking and presenting in French. You might be asked to conduct part of the interview in French, so practice discussing your experience and the role's responsibilities in the language to show off your skills.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Ask about their current customer engagement strategies, how they measure success, or what challenges they face in driving adoption. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
