At a Glance
- Tasks: Manage premium guest experiences and ensure flawless operations behind the scenes.
- Company: Leading global technology platform with a focus on exceptional customer experiences.
- Benefits: Part-time role, hybrid working, competitive salary, and potential contract extension.
- Other info: Ideal for those calm under pressure and passionate about operational excellence.
- Why this job: Be part of high-profile projects and make a real impact in guest experiences.
- Qualifications: 5+ years in operations management, strong attention to detail, and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
I'm looking for an exceptional Experiences Operations Manager to support the delivery of high-profile, premium customer experiences for a leading global technology platform. This is a part time role, working 20 hours per week. This is a brilliant opportunity for someone coming from a fast-moving marketplace, travel, hospitality, events, creator/talent, premium guest experience or tech operations environment, especially if you enjoy being the person who makes complex, visible work land flawlessly.
You'll be working behind the scenes on standout Experiences involving globally recognised hosts, where the quality bar is genuinely high and the details matter. You'll own listing quality, guest selection and communications, logistics, stakeholder coordination, tooling feedback, issue resolution and post-launch analysis.
The Offer:
- Contract to 31 December 2026 with the possibility of extending
- £25,000 pa based on part time hours
- Hybrid working from Central London office
The ideal background:
- 5+ years' operations management experience
- Strong track record managing multiple workstreams and tight deadlines
- Excellent attention to detail; you catch what others miss
- Confident working with internal teams, external partners and vendors
- Strong written and verbal English
- Advanced Google Sheets skills and comfort with data/reporting tools
- Experience with SQL, Tableau or Jira would be useful
- Tech, hospitality, marketplace, travel, events or premium customer experience background preferred
This would suit someone who is calm under pressure, highly organised, commercially aware and motivated by work where operational excellence directly shapes a customer-facing moment.
EMEA Guest Experience Operations Manager | Part time employer: Principle
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