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- Tasks: Provide first-line support via email, phone, and tickets while triaging technical issues.
- Company: Join a high-growth enterprise tech platform making waves in the SaaS industry.
- Benefits: Enjoy a competitive salary, hybrid work options, and weekly pay.
- Why this job: Grow your skills in a dynamic environment with a focus on user satisfaction and teamwork.
- Qualifications: 1-3 years in Customer Support or Helpdesk; familiarity with SaaS apps is a plus.
- Other info: Located in Staines, Surrey, with 2-3 days onsite work.
The predicted salary is between 30000 - 41000 £ per year.
Customer Support – SaaS / IT Helpdesk / CRM
We\’re hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
- Annual Salary up to £41,000 doe
- 12 months contract PAYE – weekly paid
- Location: Staines, Surrey (Hybrid, 2–3 days onsite)
The Job:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Think you’re a fit?
Let’s connect. Just send your CV or LinkedIn profile.
Som |
Customer Support – SaaS / IT Helpdesk / CRM employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support – SaaS / IT Helpdesk / CRM
✨Tip Number 1
Familiarise yourself with common SaaS platforms and CRM tools. Understanding the nuances of these systems will not only help you in interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, especially in a customer support context. Role-playing scenarios with friends or family can help you articulate solutions clearly and calmly under pressure.
✨Tip Number 3
Research StudySmarter and our customer support philosophy. Knowing our values and how we approach customer service will allow you to tailor your responses during any discussions with us.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and what it takes to succeed in our team, giving you an edge in your application.
We think you need these skills to ace Customer Support – SaaS / IT Helpdesk / CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly with SaaS, IT Helpdesk, or CRM systems. Use specific examples to demonstrate your skills in triaging technical issues and using support tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to communicate clearly under pressure. Mention any experience you have with ticketing systems like ServiceNow and how you've successfully resolved user issues in the past.
Highlight Key Skills: In your application, emphasise your problem-solving abilities, teamwork, and communication skills. These are crucial for the role, so provide examples of how you've demonstrated these traits in previous positions.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Principle
✨Know Your Tools
Familiarise yourself with common support tools and ticketing systems like ServiceNow. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've triaged technical issues in the past. Highlight your thought process and how you walked users through solutions, as this is crucial for a Customer Support role.
✨Communicate Clearly
Practice articulating your thoughts clearly and calmly. Since you'll be dealing with customers under pressure, showcasing your communication skills during the interview is essential.
✨Show Enthusiasm for SaaS
Express your interest in SaaS and how it impacts customer support. Discuss any relevant experiences or knowledge you have about SaaS applications, CRMs, or IT helpdesk environments to demonstrate your passion for the industry.
