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For Companies At a Glance
- Tasks: Provide first-line support via email, phone, and tickets while triaging technical issues.
- Company: Join a high-growth enterprise tech platform making waves in the SaaS industry.
- Benefits: Enjoy a competitive salary, hybrid work options, and weekly pay.
- Why this job: Grow your skills in a dynamic environment with a focus on teamwork and user satisfaction.
- Qualifications: 1-3 years in Customer Support or Helpdesk; familiarity with SaaS apps is a plus.
- Other info: This role offers a 12-month contract with opportunities for career advancement.
The predicted salary is between 30000 - 46000 £ per year.
Job Description
Customer Support – SaaS / IT Helpdesk / CRM
We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
- Annual Salary up to £41,000 doe
- 12 months contract PAYE – weekly paid
- Location: Staines, Surrey (Hybrid, 2–3 days onsite)
The Job:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Think you’re a fit?
Let’s connect. Just send your CV or LinkedIn profile.
Som | som@principlehr.com
Customer Support - SaaS / IT Helpdesk / CRM employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support - SaaS / IT Helpdesk / CRM
✨Tip Number 1
Familiarise yourself with common SaaS platforms and CRM tools. Understanding the basics of these systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss how you've handled technical issues in the past, as this will show your ability to triage and resolve customer queries effectively.
✨Tip Number 3
Practice your communication skills. Since clear communication is key in customer support, consider role-playing scenarios where you explain technical solutions to non-technical users.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Support - SaaS / IT Helpdesk / CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in SaaS or IT helpdesk roles. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to handle technical issues. Mention specific examples of how you've successfully resolved customer queries in the past.
Highlight Technical Proficiency: If you have experience with ticketing systems like ServiceNow or similar platforms, be sure to mention this in your application. Highlight any technical skills that relate to the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've triaged issues or improved processes in previous roles. This will demonstrate your ability to spot trends and gaps, which is crucial for this position.
How to prepare for a job interview at Principle
✨Showcase Your Technical Skills
Make sure to highlight any experience you have with support tools and ticketing systems like ServiceNow. Be prepared to discuss specific technical issues you've triaged in the past, as this will demonstrate your capability to handle the role effectively.
✨Communicate Clearly
As a Customer Support Specialist, clear communication is key. Practice explaining complex technical concepts in simple terms. During the interview, focus on how you can convey information calmly and effectively, especially under pressure.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved customer issues in previous roles. Discuss your approach to spotting trends and gaps in documentation, as well as how you’ve walked users through solutions. This will show your proactive attitude towards improving user experience.
✨Research the Company and Its Products
Familiarise yourself with the company's tech platform and its features. Understanding their SaaS offerings will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role.
