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For Companies At a Glance
- Tasks: Provide first-line support via email, phone, and tickets while logging and triaging issues.
- Company: Join a high-growth enterprise tech platform making waves in the SaaS industry.
- Benefits: Enjoy a competitive salary, hybrid work options, and weekly pay.
- Why this job: Grow your skills in a dynamic environment with a focus on user satisfaction and teamwork.
- Qualifications: 1-3 years in customer support or IT helpdesk; clear communication and calm under pressure required.
- Other info: Bonus points for experience with SaaS apps or CRMs!
The predicted salary is between 24600 - 41000 £ per year.
Job Description
Customer Support – SaaS / IT Helpdesk / CRM
We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
- Annual Salary up to £41,000 doe
- 12 months contract PAYE – weekly paid
- Location: Staines, Surrey (Hybrid, 2–3 days onsite)
The Job:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Think you’re a fit?
Let’s connect. Just send your CV or LinkedIn profile.
Som | som@principlehr.com
Customer Support - SaaS / IT Helpdesk / CRM employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support - SaaS / IT Helpdesk / CRM
✨Tip Number 1
Familiarise yourself with common SaaS platforms and CRM tools. Understanding the basics of these systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Being able to explain complex issues in simple terms is crucial for a Customer Support Specialist, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common customer support challenges in the SaaS industry. Being prepared with examples of how you've handled similar situations can set you apart during discussions with our hiring team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Customer Support - SaaS / IT Helpdesk / CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in SaaS or IT helpdesk roles. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about customer support. Mention any specific tools or platforms you have experience with, such as ServiceNow or similar ticketing systems.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully triaged technical issues or resolved customer queries in the past. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Highlight Teamwork and Communication: Emphasise your ability to work well in a team and communicate clearly under pressure. These are key traits for the role, so include examples of how you've collaborated with others to achieve positive outcomes.
How to prepare for a job interview at Principle
✨Showcase Your Technical Skills
Make sure to highlight any experience you have with support tools and ticketing systems like ServiceNow. Be prepared to discuss specific technical issues you've triaged in the past, as this will demonstrate your capability to handle the role effectively.
✨Communicate Clearly
As a Customer Support Specialist, clear communication is key. Practice explaining complex technical concepts in simple terms, as you may need to walk users through solutions. This will show that you can remain calm under pressure and are focused on helping the customer.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've identified trends or gaps in documentation in previous roles. Discussing how you’ve escalated tricky issues to technical teams will also illustrate your proactive approach to problem-solving.
✨Research the Company and Its Products
Familiarise yourself with the company's tech platform and its features. Understanding their SaaS offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
