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- Tasks: Coordinate resources and manage suppliers to ensure smooth customer support delivery.
- Company: Join a high-performing team in a dynamic customer support environment.
- Benefits: Up to £45K salary, hybrid working, annual holidays, and potential for permanent role.
- Why this job: Make an impact by optimising workforce planning and collaborating with senior leaders.
- Qualifications: Experience in resource planning and strong stakeholder management skills required.
- Other info: Opportunity for career growth and exposure to advanced tools like AI.
The predicted salary is between 36000 - 54000 £ per year.
Location: Hybrid - 2-3 days onsite in Staines, Surrey (approx. 40 mins from Central London)
Annual Salary: Up to £45,000 per annum (PAYE, Inside IR35)
Contract: 12 months, with potential to conversion to permanent
We're hiring a Workforce Resource Coordinator to support a high-performing Customer Support organisation. You'll work with senior stakeholders to plan demand, allocate resources, manage suppliers, and keep delivery running smoothly - all while tracking capacity, budget and progress.
What's in it for you
- Annual Salary Up to £45,000 doe
- 12-month PAYE contract (Inside IR35) - potential to conversion
- Hybrid working (2-3 days onsite in Staines)
- Annual holidays + bank holidays
What you'll be doing
- Partner with leadership and Hiring Managers to understand resourcing needs
- Coordinate suppliers/EoR partners to mobilise contingent talent
- Manage capacity planning, allocation and workforce optimisation
- Track budget commitments, progress, risks and delivery timelines
- Produce clear reporting and stakeholder updates (regional/global)
What you'll bring (must-haves)
- Experience in workforce/resource planning, operations or delivery coordination
- Strong stakeholder + supplier management (including negotiation)
- Confident decision-making and problem-solving
- Comfortable presenting updates to varied seniority levels
- Practical experience using AI tools to improve workflows, analysis or decision-making
Nice to have
- Advanced Excel/analytics
- ServiceNow / Workday platform exposure
- Project delivery methods (Agile / Six Sigma / PMP)
If you're interested, apply here for a confidential chat and full details.
Workforce Resource Coordinator £45K - Customer Support in City of London employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Resource Coordinator £45K - Customer Support in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Workforce Resource Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise answering common interview questions, especially around resource planning and stakeholder management, so you can impress them with your confidence.
✨Tip Number 3
Show off your skills! If you've got experience with AI tools or advanced Excel, be sure to highlight that during your conversations. Bring examples of how you've used these skills to improve workflows or decision-making in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take on the challenge of coordinating resources effectively.
We think you need these skills to ace Workforce Resource Coordinator £45K - Customer Support in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workforce Resource Coordinator role. Highlight your experience in workforce planning and stakeholder management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Customer Support team. Mention your problem-solving skills and any relevant experience with AI tools, as we value innovation.
Showcase Your Communication Skills: Since you'll be working with senior stakeholders, it's important to demonstrate your communication prowess. In your application, use clear and concise language, and don’t shy away from showing your confident decision-making abilities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Principle
✨Know Your Stuff
Make sure you understand the role of a Workforce Resource Coordinator inside out. Familiarise yourself with key responsibilities like resource allocation and capacity planning. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in the past. Think about times when you negotiated with suppliers or collaborated with leadership. Being able to demonstrate your experience in these areas will set you apart from other candidates.
✨Get Comfortable with Data
Since this role involves tracking budgets and progress, brush up on your Excel skills and any analytics tools you’ve used. Be ready to discuss how you've used data to make decisions or improve workflows in previous roles. This will highlight your practical experience and analytical mindset.
✨Practice Your Presentation Skills
You'll need to present updates to various seniority levels, so practice explaining complex information clearly and concisely. Consider doing mock presentations with friends or family to build your confidence. This will help you feel more at ease during the actual interview.
