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- Tasks: Lead major incident responses and coordinate technical teams in a global SaaS environment.
- Company: Dynamic SaaS company offering a hybrid work model.
- Benefits: £62,000 salary, 12-month contract, strong work-life balance, paid weekly.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by managing critical incidents and enhancing customer experience.
- Qualifications: Experience with major incidents and strong communication skills under pressure.
The predicted salary is between 62000 - 62000 £ per year.
If you’ve handled P1 incidents, major outages, or high-pressure bridge calls, this is the kind of role where that experience actually counts. You’ll be leading critical incident response in a global SaaS environment — coordinating technical teams, managing communication, and keeping control when customers are feeling the impact.
What’s in it for you:
- £62,000 Annual salary
- 12-month contract (inside IR35, PAYE, paid weekly via Principle HR)
- Hybrid: 2–3 days onsite in Staines (easy commute from central London)
- Strong work-life balance (no expectation beyond core hours)
What you’ll be doing:
- Lead major incident (P1) response end-to-end
- Run incident bridges and coordinate technical teams
- Act as the central point of control during outages
- Communicate clearly with customers and stakeholders under pressure
- Drive incidents through to resolution
What you’ll bring:
- Experience handling major incidents / P1 situations
- Strong bridge management/incident coordination experience
- Background in SaaS, cloud, or enterprise tech environments
- Clear, calm communication in high-pressure scenarios
- Ability to manage multiple stakeholders during live incidents
Nice to have:
- ITIL exposure, understanding of cloud platforms, or experience with tools like ServiceNow.
Interested? Apply now or reach out to Som at Principle HR for a quick chat.
Major Incident Manager - Global SaaS £62k in City of London employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - Global SaaS £62k in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and cloud space. We all know that sometimes it’s not just what you know, but who you know. Attend industry meetups or webinars to make those valuable connections.
✨Tip Number 2
Prepare for those tricky interview questions! Think about your past experiences with P1 incidents and how you handled them. We suggest practising your responses so you can communicate clearly and confidently under pressure.
✨Tip Number 3
Showcase your calmness in chaos! During interviews, share specific examples of how you managed high-pressure situations. We want to see how you kept control during outages and communicated effectively with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent like yours, especially in roles that require strong incident management skills.
We think you need these skills to ace Major Incident Manager - Global SaaS £62k in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with P1 incidents and major outages. We want to see how you've handled high-pressure situations, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Major Incident Manager role. Share specific experiences that showcase your skills in incident management and communication.
Showcase Your SaaS Knowledge: Since this role is all about SaaS and cloud environments, make sure to mention any relevant experience you have. We love seeing candidates who understand the tech landscape we operate in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Principle
✨Know Your Incidents
Make sure you can talk confidently about your experience with P1 incidents and major outages. Prepare specific examples of how you've managed these situations, focusing on your role in coordinating teams and communicating under pressure.
✨Brush Up on Bridge Management
Since you'll be running incident bridges, it’s crucial to understand the dynamics of managing these calls. Think about how you’ve facilitated discussions, kept everyone focused, and driven incidents to resolution in past roles.
✨Communicate Clearly
Practice articulating your thoughts clearly and calmly, especially when discussing high-pressure scenarios. You might want to simulate a bridge call with a friend to refine your communication style and ensure you can convey information effectively.
✨Familiarise Yourself with SaaS and Cloud
Given the role's focus on SaaS and cloud environments, brush up on relevant technologies and tools like ServiceNow. Being able to discuss your understanding of these platforms will show that you're well-prepared and knowledgeable.