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- Tasks: Solve complex application issues for Fortune 500 companies, focusing on web technologies.
- Company: Join a fast-growing global SaaS company with a dynamic engineering support team.
- Benefits: Enjoy a competitive salary, hybrid working, and exposure to cutting-edge technologies.
- Why this job: Perfect for troubleshooting enthusiasts who want to engage with enterprise clients and grow their skills.
- Qualifications: 4 years of customer-facing technical support experience and strong troubleshooting skills required.
- Other info: Potential for full-time conversion after a 12-month contract.
The predicted salary is between 24600 - 41000 £ per year.
Application Support Engineer – Web Applications | London | Hybrid | £41K
Principle HR is partnering with a fast-growing global SaaS company to expand their Engineering Support team. In this role, you’ll be working directly with engineers from Fortune 500 companies , solving complex application issues—especially those centered around email. If you love troubleshooting, working with web technologies, and engaging with enterprise clients, this could be your next move.
What’s in It for You?
- Annual Salary up to £41,000 doe
- 12-month contract – PAYE – Inside IR35 – strong chance of full-time conversion.
- Hybrid working – 2-3 days onsite in Staines, Surrey from state-of-the-art offices.
- Exposure to cutting-edge technologies and global enterprise clients .
What You Need to Bring:
- 4+ years of customer-facing technical support experience.
- Strong troubleshooting skills—you thrive on solving complex technical issues .
- Ability to read basic Java/JavaScript code .
- Solid experience with SQL and working in Windows/Unix environments .
- Hands-on experience with web applications, REST APIs, Postman, and SOAP .
- Prior experience handling support tickets .
Next Steps?
This is a great opportunity to join a dynamic, growing team in a global tech company.
Apply now , or reach out to me, Som , at for a confidential chat.
Application Support Engineer - Web Applications - Automation employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Web Applications - Automation
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, REST APIs, and Postman. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart during discussions.
✨Tip Number 2
Prepare for potential technical questions by brushing up on your troubleshooting skills. Think of complex issues you've resolved in the past and be ready to discuss your thought process and the steps you took to solve them.
✨Tip Number 3
Since this role involves working with enterprise clients, practice your communication skills. Be prepared to demonstrate how you can explain technical concepts clearly and effectively to non-technical stakeholders.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
We think you need these skills to ace Application Support Engineer - Web Applications - Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing technical support experience and troubleshooting skills. Include specific examples of how you've solved complex technical issues, especially those related to web applications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with SQL, Java/JavaScript, and any relevant tools like Postman or SOAP. Show how your background aligns with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on roles where you handled support tickets and worked with enterprise clients. Highlight any experience you have with REST APIs and web technologies to demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Principle
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of complex technical issues you've resolved in the past. Highlight your thought process and the steps you took to troubleshoot effectively, as this role heavily relies on strong problem-solving abilities.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of web applications, REST APIs, and tools like Postman and SOAP. Being able to speak confidently about these technologies will demonstrate your readiness for the role and your ability to engage with enterprise clients.
✨Understand the Company’s Client Base
Research the types of Fortune 500 companies the organisation works with. Understanding their needs and challenges can help you tailor your responses during the interview and show that you're genuinely interested in the role and its impact.
✨Prepare for Technical Questions
Expect questions that assess your understanding of SQL, Java, and JavaScript. Brush up on basic coding concepts and be ready to explain how you've applied these skills in previous roles, especially in customer-facing situations.
