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For Companies At a Glance
- Tasks: Solve complex application issues and support web technologies for enterprise clients.
- Company: Join a fast-growing global SaaS company with a dynamic engineering support team.
- Benefits: Enjoy a competitive salary, hybrid working, and exposure to cutting-edge technologies.
- Why this job: Perfect for troubleshooting enthusiasts who want to engage with Fortune 500 companies.
- Qualifications: 4+ years in customer-facing technical support and strong troubleshooting skills required.
- Other info: Potential for full-time conversion after a 12-month contract.
The predicted salary is between 33000 - 46000 £ per year.
Job Description
Application Support Engineer – Web Applications | London | Hybrid | £41K
Principle HR is partnering with a fast-growing global SaaS company to expand their Engineering Support team. In this role, you’ll be working directly with engineers from Fortune 500 companies, solving complex application issues—especially those centered around email. If you love troubleshooting, working with web technologies, and engaging with enterprise clients, this could be your next move.
What’s in It for You?
- Annual Salary up to £41,000 doe
- 12-month contract – PAYE – Inside IR35 –strong chance of full-time conversion.
- Hybrid working – 2-3 days onsite in Staines, Surreyfrom state-of-the-art offices.
- Exposure to cutting-edge technologies and global enterprise clients.
What You Need to Bring:
- 4+ years of customer-facing technical support experience.
- Strong troubleshooting skills—you thrive on solving complex technical issues.
- Ability to read basic Java/JavaScript code.
- Solid experience with SQL and working in Windows/Unix environments.
- Hands-on experience with web applications, REST APIs, Postman, and SOAP.
- Prior experience handling support tickets.
Next Steps?
This is a great opportunity to join a dynamic, growing team in a global tech company.
Apply now, or reach out to me, Som, at som@principlehr.com for a confidential chat.
Application Support Engineer - Web Applications - Automation employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Web Applications - Automation
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as REST APIs and Postman. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills by practising with real-world scenarios. Consider setting up a test environment where you can simulate common application issues and work through them, as this will prepare you for the types of challenges you might face in the role.
✨Tip Number 3
Engage with online communities or forums related to web applications and technical support. Networking with professionals in the field can provide insights into the latest trends and challenges, which you can bring up during your interview.
✨Tip Number 4
Prepare to discuss your experience with customer-facing roles. Think of specific examples where you successfully resolved complex issues for clients, as this will highlight your ability to thrive in a customer-centric environment.
We think you need these skills to ace Application Support Engineer - Web Applications - Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 4+ years of customer-facing technical support experience. Emphasise your troubleshooting skills and any relevant experience with web applications, SQL, and REST APIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for solving complex technical issues. Mention specific examples of how you've successfully handled support tickets or worked with enterprise clients in the past.
Showcase Technical Skills: In your application, clearly outline your familiarity with Java/JavaScript code, SQL, and your experience in both Windows and Unix environments. This will demonstrate your technical proficiency to the hiring team.
Follow Up: After submitting your application through our website, consider sending a brief follow-up email to express your enthusiasm for the role. This can help keep you on their radar and show your proactive nature.
How to prepare for a job interview at Principle
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of complex technical issues you've resolved in the past. Highlight your thought process and the steps you took to troubleshoot effectively.
✨Familiarise Yourself with Web Technologies
Brush up on your knowledge of web applications, REST APIs, and tools like Postman. Being able to speak confidently about these technologies will demonstrate your readiness for the role.
✨Understand the Company’s Client Base
Research the types of enterprise clients the company works with, especially Fortune 500 companies. This will help you tailor your responses and show that you understand their business needs.
✨Prepare for Technical Questions
Expect questions related to SQL, Java, and JavaScript. Practise coding problems or scenarios that may come up during the interview to showcase your technical proficiency.
