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For Companies At a Glance
- Tasks: Solve complex application issues and support web technologies for enterprise clients.
- Company: Join a fast-growing global SaaS company with a dynamic engineering support team.
- Benefits: Enjoy a competitive salary, hybrid working, and exposure to cutting-edge technologies.
- Why this job: Perfect for troubleshooting enthusiasts eager to engage with Fortune 500 companies.
- Qualifications: 4+ years in customer-facing technical support; strong troubleshooting and coding skills required.
- Other info: 12-month contract with a strong chance of full-time conversion.
The predicted salary is between 33000 - 46000 £ per year.
Job Description
Application Support Engineer – Web Applications | London | Hybrid | £41K
Principle HR is partnering with a fast-growing global SaaS company to expand their Engineering Support team. In this role, you’ll be working directly with engineers from Fortune 500 companies, solving complex application issues—especially those centered around email. If you love troubleshooting, working with web technologies, and engaging with enterprise clients, this could be your next move.
What’s in It for You?
- Annual Salary up to £41,000 doe
- 12-month contract – PAYE – Inside IR35 –strong chance of full-time conversion.
- Hybrid working – 2-3 days onsite in Staines, Surreyfrom state-of-the-art offices.
- Exposure to cutting-edge technologies and global enterprise clients.
What You Need to Bring:
- 4+ years of customer-facing technical support experience.
- Strong troubleshooting skills—you thrive on solving complex technical issues.
- Ability to read basic Java/JavaScript code.
- Solid experience with SQL and working in Windows/Unix environments.
- Hands-on experience with web applications, REST APIs, Postman, and SOAP.
- Prior experience handling support tickets.
Next Steps?
This is a great opportunity to join a dynamic, growing team in a global tech company.
Apply now, or reach out to me, Som, at som@principlehr.com for a confidential chat.
Application Support Engineer - Web Applications - Automation employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Web Applications - Automation
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, REST APIs, and Postman. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Engage with online communities or forums related to application support and web technologies. Networking with professionals in the field can provide insights into the role and may even lead to referrals within the company.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on your troubleshooting skills. Practice solving common application issues and be ready to discuss your thought process when tackling complex problems.
✨Tip Number 4
Research the company’s products and services, especially those related to email and web applications. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
We think you need these skills to ace Application Support Engineer - Web Applications - Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 4+ years of customer-facing technical support experience. Emphasise your troubleshooting skills and any relevant experience with web applications, REST APIs, and SQL.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've solved complex technical issues and how you engage with clients effectively.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your familiarity with Java/JavaScript, SQL, and any experience with tools like Postman or SOAP, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-presented application reflects your attention to detail, which is essential for an Application Support Engineer.
How to prepare for a job interview at Principle
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of complex technical issues you've resolved in the past. Highlight your thought process and the steps you took to troubleshoot effectively.
✨Familiarise Yourself with Web Technologies
Brush up on your knowledge of web applications, REST APIs, and tools like Postman. Being able to speak confidently about these technologies will demonstrate your readiness for the role.
✨Understand the Company’s Client Base
Research the types of Fortune 500 companies the organisation works with. Understanding their needs and challenges can help you tailor your responses during the interview.
✨Prepare for Technical Questions
Expect questions related to SQL, Java, and Unix environments. Practising coding problems or scenarios related to these areas can help you feel more confident during the technical portion of the interview.
