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- Tasks: Join a tech support team tackling platform-level issues and resolving user queries.
- Company: Principle HR offers a stable, collaborative environment where your skills are valued.
- Benefits: Enjoy hybrid work options, competitive salary, and potential for full-time conversion.
- Why this job: Be part of a respected team that prioritises technical depth and problem-solving.
- Qualifications: 2+ years in application support, SQL proficiency, and scripting knowledge required.
- Other info: Weekly pay and a straightforward interview process with just two rounds.
The predicted salary is between 34000 - 41000 £ per year.
Job Description
- Job Title: Application Support Engineer
- Location: Staines, Surrey – Hybrid, 2 days onsite
- Contract: 12-month PAYE | Inside IR35 – Paid on a weekly basis through us – Principle HR + Strong possibility of conversion to full-time
- Annual Salary: Up to £41,000 per annum
- Start Date: ASAP
- Interview Process: 2 rounds – technical and managerial
About the role
You’ll join a technical support team focused on platform-level issues across both front and back end. Expect to work on cases related to reporting, upgrades, cloning, and database tables, supporting users and internal teams in identifying and resolving issues efficiently.
Key requirements
- Minimum 2 years’ experience in application or technical support
- Confident with SQL – running queries, joins, analysing data structures
- Able to read and troubleshoot scripts – Unix shell, Bash, and UI scripts
- Understanding of web-based UI behaviour is a bonus
- Strong communication and problem-solving skills
This is a hands-on support role with a focus on technical depth over ticket volume. You’ll be joining a stable, collaborative team where support engineers are genuinely respected and heard.
Interested? Or know someone who fits?
Contact me directly at som@principlehr.com or Apply Now with your CV or LinkedIn profile.
Application Support Engineer - Platform & Scripting employer: Principle
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Platform & Scripting
✨Tip Number 1
Familiarise yourself with SQL and scripting languages like Unix shell and Bash. Brush up on your skills by working on small projects or exercises that involve running queries and troubleshooting scripts, as this will give you a solid foundation to discuss during the interview.
✨Tip Number 2
Understand the common platform-level issues that application support engineers face. Research case studies or forums where these problems are discussed, so you can demonstrate your knowledge and problem-solving abilities in the interview.
✨Tip Number 3
Practice your communication skills, especially in explaining technical concepts to non-technical users. Role-play scenarios with friends or colleagues to build confidence in articulating solutions clearly and effectively.
✨Tip Number 4
Network with current or former application support engineers to gain insights into the role and the team culture at StudySmarter. This can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Application Support Engineer - Platform & Scripting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application or technical support, especially your skills with SQL and scripting languages like Unix shell and Bash. Use specific examples to demonstrate your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements of the role. Mention your relevant experience, your understanding of web-based UI behaviour, and how you can contribute to the team. Keep it concise and focused.
Showcase Technical Skills: In your application, emphasise your technical skills by providing examples of past projects or tasks where you successfully resolved platform-level issues. This will show your hands-on experience and depth of knowledge.
Prepare for Interviews: Since the interview process includes technical and managerial rounds, prepare by reviewing common technical questions related to SQL and scripting. Also, be ready to discuss your approach to problem-solving and teamwork.
How to prepare for a job interview at Principle
✨Brush Up on Your SQL Skills
Since the role requires confidence with SQL, make sure to review your knowledge of running queries, joins, and analysing data structures. Be prepared to demonstrate your skills during the technical interview.
✨Familiarise Yourself with Scripting Languages
Understanding Unix shell, Bash, and UI scripts is crucial for this position. Spend some time reviewing common scripts and troubleshooting techniques, as you may be asked to read or troubleshoot scripts during the interview.
✨Prepare for Problem-Solving Scenarios
Given the focus on problem-solving skills, think of examples from your past experience where you've successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to find a solution.
✨Showcase Your Communication Skills
Strong communication is key in this role. Practice explaining complex technical concepts in simple terms, as you may need to communicate effectively with both users and internal teams during the interview.
