At a Glance
- Tasks: Coordinate customer onboarding and ensure successful implementation of an AI-powered learning platform.
- Company: Join a leading international tech company with a focus on innovation.
- Benefits: Competitive salary, weekly PAYE payroll, and remote work flexibility.
- Other info: Exciting opportunity to work with global enterprise customers and grow your career.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge technology.
- Qualifications: 2+ years in Customer Success or Project Coordination, fluent in Arabic and English.
The predicted salary is between 33000 - 33000 £ per year.
- Project Coordinator - Sana Learn (Arabic Speaking)
- 12-Month Contract
- £33,000 per annum
- London, UK
An international technology company is looking for an Arabic-speaking Customer Success Project Coordinator to support enterprise customers implementing an innovative AI-powered learning platform.
This role sits between Customer Success, Project Coordination and Saa S Implementation, making it ideal for someone who enjoys working directly with customers, coordinating multiple stakeholders and ensuring successful software deployments.
You will play a key role in onboarding customers, coordinating implementation projects and ensuring every client receives an outstanding experience from project kick-off through to go-live.
- What You'll Be Doing
- Coordinate customer onboarding projects from kick-off through implementation
- Deliver virtual onboarding sessions and customer training
- Act as the main customer contact throughout implementation
- Troubleshoot platform and configuration issues
- Work closely with Customer Success and Product teams
- Manage project timelines and customer expectations
- Gather customer feedback and identify recurring product issues
- Prepare meeting agendas, notes and action plans
- Interpret customer analytics to improve adoption
- Support multiple enterprise customers simultaneously
What We're Looking For
- 2+ years' experience in Customer Success, Project Coordination, Saa S Support or Project Management
- Native-level Arabic and fluent English
- Experience supporting external customers
- Experience using Saa S platforms
- Strong stakeholder management skills
- Experience using project management software such as Jira, Asana, Monday. com, Trello or Notion
- Excellent written communication
- Comfortable working independently in a remote-first environment
- Experience interpreting dashboards and spreadsheets
- Passion for customer experience and problem solving
- Nice to Have
- Experience with Learning Management Systems (LMS/LXP)
- Experience using AI tools in customer workflows
- Learning & Development industry experience
- Experience working with international customers
- What's on Offer
- 12-month contract
- £33,000 annual salary
- Weekly PAYE payroll
- Opportunity to work with one of the world's leading enterprise software organisations
- #J-18808-Ljbffr
Project Coordinator - Sana Learn employer: Principle HR
At Principle HR, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the technology sector. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have access to professional development opportunities that enhance your career. Join us in London, where you can make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Project Coordinator - Sana Learn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Principle HR.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Principle HR. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Project Coordinator - Sana Learn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Principle HR.
How to prepare for a job interview at Principle HR
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Principle HR's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Principle HR offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
