At a Glance
- Tasks: Support hotel partners with onboarding, queries, and account health across Europe.
- Company: Global travel and hospitality platform with a focus on partner growth.
- Benefits: Competitive salary, hybrid working, and a 16-month contract starting in September.
- Other info: Ideal for those who thrive in dynamic settings and enjoy team collaboration.
- Why this job: Join a fast-paced environment and make a real impact in the travel industry.
- Qualifications: 3+ years in account management or partner support, strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
I'm hiring a Market Coordinator for a global travel and hospitality platform, supporting hotel partner growth, onboarding and account health across Europe. This is a strong opportunity for someone from a travel, hospitality, marketplace, OTA, hotel tech or similar scaled consumer platform environment who enjoys partner-facing work, operational detail and fast-moving account support. You'll work closely with regional market teams, helping hotel partners onboard successfully, resolve issues quickly and get more value from the platform.
The Offer:
- Competitive salary of £40,000 pa
- Role will start on a 16 month contract, to begin at the start of September
- Hybrid working: Two days per week onsite at London office
You'll be involved in:
- Supporting hotel partner onboarding and KYC activity
- Managing partner queries across phone, email and internal systems
- Helping maintain and improve account health across a large regional portfolio
- Supporting Tier 1 partner requests, including content updates and troubleshooting
- Working with Market Managers on partner engagement and optimisation
- Using CRM and data to identify priorities, growth opportunities and support needs
- Sharing partner feedback with internal product and policy stakeholders
What You bring:
- 3+ years' experience in account management, partner support, customer success, hotel operations or marketplace operations
- Experience working with a book of business or large partner/customer portfolio
- Strong organisation, prioritisation and follow-through
- Clear, confident communication across email, phone and stakeholder conversations
- CRM experience, ideally Salesforce
- Travel, hospitality, hotel, OTA or marketplace experience would be a strong advantage
- Additional European languages would also be a plus
This role would suit someone coming from a similar scale environment where pace, partner experience and operational quality all matter. You'll need to be comfortable managing multiple priorities, acting quickly, and bringing a practical, team-first approach to partner support.
Market Coordinator in London employer: Principle HR
At Principle HR, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the technology sector. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have access to professional development opportunities that enhance your career. Join us in London, where you can make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Market Coordinator in London
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like Principle HR.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like Principle HR. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace Market Coordinator in London
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at Principle HR.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what Principle HR is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at Principle HR
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with Principle HR will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
