Help Centre Content Strategist

Senior Help Center Content Strategist (Product & Support Platforms)

• Contract length: 12 months
• Location: UK Remote
• Salary: £72,000-£79,000

About the Role

A global technology platform is hiring a Senior Help Center Content Strategist to support its large-scale self‑service support ecosystem. This role sits within the Help Center team and is responsible for creating, publishing, and optimising user‑facing support content across consumer apps, ads products, and enterprise tools.

This is a hands‑on individual contributor role, working closely with product, engineering, legal, and policy teams to ensure users can successfully understand and use complex products without direct human support.

What You\’ll Do

• Own Help Center and support content from intake to publication
• Translate complex product and policy concepts into clear, user‑friendly language
• Test and understand products from a user perspective
• Partner with product, legal, policy, and content teams to approve content
• Publish and validate content accuracy within CMS platforms
• Analyse content performance using user feedback and metrics
• Continuously optimise content to improve user experience and self‑service success

What We\’re Looking For

• 5-7 years\’ experience in support, product, or technical content roles
• Proven Help Center or knowledge base ownership
• Strong analytical mindset with examples of content optimisation
• Experience working with product and engineering teams
• Ability to manage multiple priorities in a fast‑moving environment
• Comfortable working autonomously in a senior IC role

Next steps to apply:

Apply now with word document CV or email your CV for immediate review.