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- Tasks: Lead and motivate a dynamic customer service team to deliver exceptional experiences.
- Company: Join a thriving Dublin-based organization supporting an international sports and entertainment platform.
- Benefits: Enjoy a €45,000 salary, 15% bonus, 4-day work week, and attractive perks.
- Why this job: Step into a leadership role in a collaborative, high-energy culture that values innovation.
- Qualifications: 2-3 years in customer service leadership; strong people management and communication skills required.
- Other info: Opportunity to make a real impact and grow your career in a rewarding environment.
The predicted salary is between 32400 - 54000 £ per year.
Are you a customer service leader with a passion for team management and service excellence? Do you thrive in fast-paced, dynamic environments and enjoy empowering teams to deliver exceptional customer experiences? If so, this opportunity could be your next big move!
We’re looking for a Customer Service Team Lead to join a thriving, Dublin-based organisation that supports an international sports and entertainment platform. This is your chance to step into a leadership role within a company that values innovation, teamwork, and a commitment to outstanding customer service.
? What’s in it for you?
? €45,000 base salary + 15% bonus
? Attractive benefits, including additional perks
? 4-day work week (occasional weekend rotation)
? Autonomy to lead and shape your team
? A collaborative and high-energy work culture
? What you’ll do:
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Lead and motivate a dynamic customer service team.
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Conduct regular coaching, performance reviews, and team meetings.
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Oversee daily operations, ensuring efficient workflows and top-tier service delivery.
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Drive improvements through data insights and strategic thinking.
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Foster a positive and engaged team environment while delivering high-quality customer support.
? 2-3 years of experience in a customer service leadership role (1-2 years may be considered).
? Strong people management and team motivation skills.
? A customer service background (call centre, hospitality, or online services preferred).
? Excellent problem-solving abilities and communication skills.
? Additional language skills (Portuguese, Hungarian, Bulgarian, Polish, Czech, Slovak, Swiss, Finnish) are a plus.
This is more than just a job-it’s an opportunity to lead a team, make a real impact, and grow your career in a company that recognises and rewards your contributions.
Customer Service Team Lead employer: Principle HR
Contact Detail:
Principle HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead
✨Tip Number 1
Showcase your leadership experience in customer service roles. Highlight specific instances where you've successfully motivated a team or improved service delivery, as this will resonate with our focus on team management and service excellence.
✨Tip Number 2
Familiarize yourself with the sports and entertainment industry. Understanding the unique challenges and customer expectations in this sector can set you apart and demonstrate your commitment to delivering exceptional customer experiences.
✨Tip Number 3
Prepare to discuss data-driven decision-making. We value strategic thinking, so be ready to share examples of how you've used data insights to drive improvements in customer service operations.
✨Tip Number 4
If you speak any additional languages, make sure to mention them! Language skills can be a significant asset in our diverse environment, and showcasing this can enhance your application.
We think you need these skills to ace Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service leadership. Focus on specific achievements, such as team performance improvements or successful projects you've led.
Craft a Compelling Cover Letter: In your cover letter, express your passion for team management and service excellence. Share examples of how you've motivated teams and improved customer experiences in previous roles.
Showcase Relevant Skills: Emphasize your problem-solving abilities and communication skills in your application. If you have additional language skills, be sure to mention them as they are a plus for this role.
Highlight Cultural Fit: Demonstrate your understanding of the company's values, such as innovation and teamwork. Explain how your leadership style aligns with fostering a positive and engaged team environment.
How to prepare for a job interview at Principle HR
✨Show Your Leadership Skills
Be prepared to discuss your previous experience in leading teams. Share specific examples of how you've motivated your team and improved performance, as this role heavily focuses on team management.
✨Demonstrate Customer Service Excellence
Highlight your background in customer service and provide examples of how you've delivered exceptional customer experiences. This will show that you understand the importance of service excellence in this role.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Research the Company Culture
Familiarize yourself with the company's values and work culture. Be ready to discuss how your personal values align with theirs, especially regarding teamwork and innovation.
