SaaS Customer Onboarding & Implementation Specialist
- £46,000 per annum
- 12-Month Contract Fully Remote (UK)
- Working Pattern: Sunday-Thursday (Friday & Saturday off).
We are recruiting for a leading global enterprise technology company seeking an experienced SaaS Customer Onboarding & Implementation Specialist to support customers implementing an innovative AI-powered learning platform.
Key Responsibilities
- Manage SaaS customer onboarding and implementation projects from kick-off to go-live.
- Act as the main point of contact for external customers.
- Deliver product demonstrations, onboarding sessions and customer training.
- Troubleshoot technical issues and coordinate resolutions.
- Manage project timelines, stakeholder communications and deliverables.
- Support international customers, including those across the Middle East.
What We're Looking For
- 2+ years' experience in SaaS implementation, customer onboarding or customer success.
- Proven experience working directly with external SaaS/software customers.
- Strong technical troubleshooting and problem-solving skills.
- Experience using Jira, Asana, Monday.com or similar project management tools.
- Excellent communication, organisation and stakeholder management skills.
- Comfortable working independently in a remote environment.
Nice to Have
- LMS, LXP or EdTech experience.
- Experience supporting Middle Eastern customers.
- Arabic language skills.
- Experience with AI-powered software platforms.
Working Hours:
Initially 30 hours per week, increasing to 40 hours once fully ramped up.
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Customer Onboarding & Implementation Coordinator employer: Principle HR
Join a leading global technology company as a Software Engineer IV, where you'll enjoy the flexibility of remote work within the UK and the opportunity to tackle complex challenges in a dynamic environment. With a strong focus on innovation, autonomy, and professional growth, this role offers you the chance to develop cutting-edge AI-driven systems while collaborating with talented engineers. The company's commitment to employee well-being and a culture of continuous improvement makes it an exceptional place for those seeking meaningful and rewarding employment.
