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- Tasks: Support hosts through onboarding and resolve technical issues with a people-first approach.
- Company: Leading global experiences platform with a focus on host satisfaction.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference by helping hosts navigate technical challenges and improve their experience.
- Qualifications: 2+ years in customer support or operations; strong communication and problem-solving skills.
- Other info: Dynamic role with a collaborative team and clear career progression.
The predicted salary is between 43000 - 58000 £ per year.
We are hiring a technically capable, people-first professional to support hosts through the acquisition and onboarding journey for a leading global experiences platform. This role blends technical support, operations and cross-functional collaboration, with a clear focus on host satisfaction and retention.
What you’ll be doing:
- Own and resolve technical issues impacting hosts and acquisition teams
- Proactively identify bugs, platform issues and onboarding friction points
- Work closely with acquisition, operations and technical stakeholders to improve onboarding flows
- Translate complex technical problems into clear, empathetic guidance for non-technical audiences
- Create and maintain playbooks, templates and source-of-truth documentation
- Track trends, maintain strong data hygiene and report insights with a solutions mindset
- Help orient hosts through onboarding, ensuring best practices are clearly understood
What we’re looking for:
- 2+ years’ experience in customer support, operations, acquisition, partnerships or content
- Confident navigating technically complex platforms
- Strong communicator able to simplify technical concepts
- Comfortable working in ambiguity and delivering against KPIs
- Proactive, organised and collaborative
- Bachelor's degree or equivalent experience
- Fluent English required; Italian or French is a strong advantage
If you are interested, please apply or email.
Technical Support EMEA in City of London employer: Principle HR
Contact Detail:
Principle HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support EMEA in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical explanations! Since this role involves simplifying complex issues for non-technical folks, try explaining a tricky concept to a friend or family member. The clearer you are, the better!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Support EMEA in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and technical roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Remember, we love a people-first approach, so let that personality come through!
Showcase Your Technical Skills: Since this role involves navigating complex platforms, make sure to mention any relevant technical skills or experiences. We’re looking for someone who can simplify tech for non-techies, so give us examples of how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Principle HR
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role. Brush up on common issues that hosts might face and think about how you would resolve them. Being able to discuss specific technical problems and solutions will show your expertise and confidence.
✨Communicate Clearly and Empathetically
Since the role involves translating complex technical concepts for non-technical audiences, practice explaining technical issues in simple terms. Use examples from your past experience where you successfully helped someone understand a tricky problem.
✨Show Your Proactive Side
Prepare to discuss instances where you identified issues before they became problems. Think about how you’ve improved processes or contributed to better onboarding experiences in previous roles. This will demonstrate your proactive mindset and commitment to host satisfaction.
✨Be Ready to Collaborate
This role requires working closely with various teams. Be prepared to talk about your experience collaborating across departments. Share specific examples of how you’ve worked with others to achieve a common goal, especially in ambiguous situations.
