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- Tasks: Provide technical support and onboarding assistance to hosts, ensuring their satisfaction.
- Company: Join a leading global experiences platform with a vibrant team in London.
- Benefits: Enjoy a competitive salary, hybrid working model, and opportunities for growth.
- Why this job: Make a real difference by helping hosts navigate technical challenges and enhance their experience.
- Qualifications: 2+ years in customer support or operations with strong communication skills.
- Other info: Collaborate with cross-functional teams in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading global experiences platform is seeking a Technical Support professional to join their team in London. This role focuses on providing technical support to hosts during the onboarding process, ensuring satisfaction and retention.
The ideal candidate will have over 2 years of experience in customer support or operations and possess strong communication skills to simplify complex technical issues for non-technical audiences.
The position offers a hybrid working model, competitive salary, and the chance to work with cross-functional teams.
EMEA Technical Support & Onboarding Specialist in City of London employer: Principle HR
Contact Detail:
Principle HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Technical Support & Onboarding Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd explain complex issues in simple terms, just like you would for a non-techie friend. This will show your communication skills in action!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky situations in the past. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace EMEA Technical Support & Onboarding Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and operations. We want to see how your skills align with the role of a Technical Support professional, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Remember, we love seeing personality, so let your enthusiasm come through!
Showcase Communication Skills: Since this role involves simplifying complex technical issues for non-technical audiences, make sure to demonstrate your communication skills in your application. We want to see examples of how you've successfully communicated technical information in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Principle HR
✨Know the Company Inside Out
Before your interview, take some time to research the company and its platform. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Technical Skills
Since this role involves simplifying complex technical issues, be prepared to discuss your technical background. Think of examples from your previous experience where you successfully resolved technical problems for customers. Use clear, simple language to demonstrate how you can communicate effectively with non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer support experience. Practice answering questions like, 'How would you handle a frustrated host during onboarding?' This will help you articulate your thought process and showcase your ability to maintain customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process, or how success is measured in this role. This shows that you’re engaged and thinking about how you can contribute to the team.
