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- Tasks: Join a tech support team tackling platform-level issues and resolving user queries.
- Company: Principle HR offers a stable, collaborative environment where your skills are valued.
- Benefits: Enjoy hybrid work, competitive salary, and potential for full-time conversion.
- Other info: Weekly pay and a straightforward interview process with just two rounds.
- Why this job: Be part of a respected team that prioritises technical depth and problem-solving.
- Qualifications: 2+ years in application support, SQL proficiency, and scripting knowledge required.
The predicted salary is between 30000 - 46000 £ per year.
Application Support Engineer – Platform & Scripting
Job Title: Application Support Engineer
Location: Staines, Surrey – Hybrid, 2 days onsite
Contract: 12-month PAYE | Inside IR35 – Paid on a weekly basis through us – Principle HR + Strong possibility of conversion to full-time
Annual Salary: Up to £41,000 per annum
Start Date: ASAP
Interview Process: 2 rounds – technical and managerial
About the role
You’ll join a technical support team focused on platform-level issues across both front and back end. Expect to work on cases related to reporting, upgrades, cloning, and database tables, supporting users and internal teams in identifying and resolving issues efficiently.
Key requirements
- Minimum 2 years’ experience in application or technical support
- Confident with SQL – running queries, joins, analysing data structures
- Able to read and troubleshoot scripts – Unix shell, Bash, and UI scripts
- Understanding of web-based UI behaviour is a bonus
- Strong communication and problem-solving skills
This is a hands-on support role with a focus on technical depth over ticket volume. You’ll be joining a stable, collaborative team where support engineers are genuinely respected and heard.
Interested? Or know someone who fits?
Contact me directly at som@principlehr.com or Apply Now with your CV or LinkedIn profile. #J-18808-Ljbffr
Application Support Engineer - Platform & Scripting employer: Principle HR
Contact Detail:
Principle HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Platform & Scripting
✨Tip Number 1
Familiarise yourself with SQL and scripting languages like Unix shell and Bash. Brush up on your skills by working on small projects or exercises that involve running queries and troubleshooting scripts, as this will give you a solid foundation to discuss during the interview.
✨Tip Number 2
Prepare for the technical interview by reviewing common platform-level issues and solutions. Think about past experiences where you've resolved similar problems, as being able to share specific examples will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Since communication is key in this role, practice explaining complex technical concepts in simple terms. This will help you convey your thoughts clearly during the interview and show that you can effectively support users and internal teams.
✨Tip Number 4
Research StudySmarter and our values before the interview. Understanding our culture and how we operate will allow you to tailor your responses and show that you're genuinely interested in joining our collaborative team.
We think you need these skills to ace Application Support Engineer - Platform & Scripting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in application or technical support. Emphasise your SQL skills and any experience with Unix shell, Bash, or UI scripts to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and your ability to communicate effectively. Mention specific examples of how you've resolved technical issues in the past, as this role values hands-on support.
Highlight Relevant Experience: In your application, clearly outline your minimum 2 years of experience in application support. Include details about your familiarity with database tables and web-based UI behaviour, as these are key aspects of the role.
Prepare for Technical Questions: Since the interview process includes technical rounds, brush up on your SQL knowledge and scripting skills. Be ready to discuss your troubleshooting methods and provide examples of past challenges you've faced in similar roles.
How to prepare for a job interview at Principle HR
✨Brush Up on Your SQL Skills
Since the role requires confidence with SQL, make sure to review your knowledge of running queries, joins, and analysing data structures. Be prepared to demonstrate your skills during the technical interview.
✨Familiarise Yourself with Scripting Languages
As you'll need to read and troubleshoot scripts in Unix shell, Bash, and UI scripts, take some time to practice these languages. You might be asked to solve a problem or explain a script during the interview.
✨Understand the Role of Technical Support
This position focuses on platform-level issues, so be ready to discuss your experience in application or technical support. Think of specific examples where you've resolved complex issues efficiently.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare to explain your thought process clearly and concisely when discussing past experiences or solving problems. This will demonstrate your ability to work collaboratively within a team.