At a Glance
- Tasks: Welcome customers and assist with banking transactions in a friendly, supportive environment.
- Company: Join Principality, a community-focused organisation that values inclusion and belonging.
- Benefits: Enjoy flexible hours, competitive salary, and wellbeing support for your career growth.
- Other info: Be part of a close-knit team dedicated to exceptional service and community support.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Principality Branch, Morriston
Hours: 22.5 hours per week
Contract Type: Part-Time, Fixed Term Contract
Salary: From £60,000 depending on experience
At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. As a colleague, you’re already part of a supportive and inclusive organisation that puts people, wellbeing, and community at the heart of what we do. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for.
Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network? This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
Part-Time Branch Banking Consultant – Flexible Hours in Swansea employer: Principality
Principality is an excellent employer that values community engagement and personal development, making it a rewarding place to work as a Community Banking Consultant in Tonypandy. With a strong focus on employee growth opportunities and a supportive work culture, you will be part of a team dedicated to providing exceptional customer service while enjoying the flexibility of a part-time role. Join us to make a meaningful impact in your community while advancing your career in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Branch Banking Consultant – Flexible Hours in Swansea
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Principality often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Principality.
We think you need these skills to ace Part-Time Branch Banking Consultant – Flexible Hours in Swansea
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Principality and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Principality. A little light-heartedness can go a long way!
How to prepare for a job interview at Principality
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
