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- Tasks: Provide exceptional customer service and support in a friendly, community-focused environment.
- Company: Join Principality, a trusted building society with a strong community presence.
- Benefits: Competitive salary, flexible working, wellbeing support, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive team.
- Qualifications: Strong communication skills and a proactive attitude towards learning.
- Other info: Be part of an inclusive culture that values diversity and belonging.
The predicted salary is between 29468 - 41353 £ per year.
Contract Type: Full-Time, Fixed Term Contract
Hours: 35 - Talk to us about Flexible Working
Salary: From £29,468
Contract Duration: Full-Time, Fixed Term Contract
Closing Date: 22 February 2026
BELONG – There’s no place like Principality
At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network?
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands‑on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day.
At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in‑branch, via telephone or get in touch online. We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face‑to‑face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Nigel Taylor, Head of Brand, Impact & Communication.
But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
Customer Consultant - Swansea (6m FTC) employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Swansea (6m FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's values and how they connect with their community. This will help you show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making members feel valued, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to chat about teamwork! This role thrives on collaboration, so come prepared with examples of how you've worked well in a team before. It’ll show that you’re a great fit for their close-knit environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows your interest and helps you figure out if this is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Consultant - Swansea (6m FTC)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer service.
Tailor Your Application: Make sure to tailor your application to the Customer Consultant role. Highlight your experience in providing outstanding customer service and any relevant skills that match the job description. We love seeing how your background fits with our values!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what really matters to us as a community-focused organisation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer, as this role is all about providing that warm, friendly welcome. Be ready to share specific examples that highlight your ability to connect with people.
✨Familiarise Yourself with Principality
Do some research on Principality Building Society and its values. Understanding their commitment to community and inclusion will help you align your answers with what they stand for. Mentioning their recent awards or initiatives can show that you're genuinely interested in the company.
✨Practice Your Communication Skills
Since this role requires great communication skills, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would handle various customer scenarios. This will help you stay calm and focused during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how they support employee wellbeing. This shows that you're not only interested in the role but also in how you can grow within the company.
